Sign up to the Priority Services Registers
You can sign up to a Priority Services Registers (PSR) to receive extra help from your energy or water company.
You’re eligible if you:
- have reached your State Pension age
- are disabled or have a long-term medical condition
- are recovering from an injury
- have a hearing or sight condition
- have a mental health condition
- are pregnant or have children under five
- have extra communication needs, such as if you don't speak or read English well
You might still be able to register for other reasons if your situation is not listed. For example, if you need short-term support after a stay in hospital.
Being on the register gives you access to:
- information in an accessible format
- notice of planned power cuts or water supply issues
- identification schemes where company staff give you a password so you know it’s a genuine call
- nominee schemes where they send your bills to a family member or carer of your choice
- priority support in an emergency
- help with meter readings
If you have different companies for water, electricity and gas, you will need to sign up with each. If you have a carer, they can sign up for you. You can register for all or some of the services.
The Priority Services Register (Ofgem)
Video about Priority Services Register (YouTube)
If someone else manages the bills
You can still sign up to the Priority Services Register if your bills:
- are in someone else’s name, like your landlord
- are included in your rent, for example through a housing association
Energy companies
Each company has its own Priority Services Register. You can find their contact details on your bill and register by phone.
You can register online if you are a customer of:
If you have a different company for your gas and electricity, you need to contact both.
If you switch, you will need to register for the PSR again with your new company.
If you move house but stay with the same company, you’ll remain on the register.
Electricity network distributors
Electricity network distributors are responsible for getting electricity to homes and businesses where you live.
Each distributor has its own register, so you need to contact them directly. You can do this online, by phone or email, depending on the distributor.
Use your postcode to find your electricity distributor (Energy Networks)
South Wales
0800 096 30 80
North Wales, Merseyside, Cheshire and North Shropshire
0330 10 10 167
Gas network distributors
Gas network distributors are responsible for getting gas to homes and businesses where you live.
Each distributor has its own register, so you need to contact them directly. You can do this online, by phone or email, depending on the distributor.
Who’s my energy supplier or network operator? (Energy Networks Association)
Wales and West
0800 072 62 02
Water suppliers
Each supplier has its own register, so you need to contact them directly. You can do this online, by phone or email, depending on the supplier.
Use your postcode to find your water supplier (Water UK)
Emergencies (24 hours) - 0800 085 8033
Bills and payments - 0330 678 0679
0800 052 0145 between 8am and 6pm Monday to Friday and 9:00am to 1:00pm on Saturday