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Pension scams

Back in April 2015, the rules on private pensions changed, and people over 55 now have greater freedom in how they can access and use their pension pots.

However, there are criminals who will try to take advantage of these options by tricking people into cashing in their pension and handing over their money for them to invest. Here are some tips on how to keep your pension pot safe.

Pensions scams are serious

You could lose some, if not all, your pension savings, or end up with a large tax bill (there can be high charges if you withdraw your pension savings early).

How do I spot a pension scam?

Fraudsters will try different ways to persuade you to part with your pension cash - from promising opportunities that are simply too good to be true, to giving you false information. They might:

  • contact you out of the blue, either over the phone, text or email
  • claim to know about loopholes that can help you get more than the usual 25% tax-free
  • offer high returns of over 8% from overseas investments or new or creative investments
  • offer a ‘loan’, ‘saving advance’ or ‘cashback’ from your pension
  • suggest you put all your money in a single investment (in most circumstances, a financial adviser will suggest you spread your money across different schemes)
  • send paperwork to your door by courier requiring an immediate signature.
  • say they'll help you access your pension pot before the age of 55 (unless you’re seriously unwell or have a certain type of scheme, this isn’t legally possible)
  • pressure you into making a decision quickly
  • only have a mobile phone number and/or a PO box address as contact details

If you’re planning to take your pension early, check whether there will be any penalties for doing so. If it’s a workplace pension, you may need your employer’s agreement to do so.

In January 2019, the UK Government banned pension cold-calling. As such, nuisance calls about pensions are now illegal. If you receive a cold call about your pension, you can report it to the Information Commissioner's Office.

How can I avoid pension scams?

Never be fooled by an impressive website offering advice. Instead, visit the government’s Pension Wise website for free and impartial guidance on your pension options. It will never contact you unexpectedly and it only has one website. 

If you’re considering investing your pension pot, talk to an adviser regulated by the Financial Conduct Authority (FCA). You can check the FCA’s Register of firms online and find an Independent Financial Adviser through

Use the FCA ScamSmart tool to check the risks associated with an investment opportunity

Check the FCA's Register of firms, individuals or financial services

Check the FCA's list of unauthorised firms and individuals

What should I do if I’m targeted by a pension scam?

If you’ve been the victim of a scam don’t be embarrassed to report it. It can happen to anyone of any age. Report the scam to the police and also contact Action Fraud

For more information call Age Cymru Advice on 0300 303 44 98


Last updated: Jun 09 2023

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