Problems with a care home
There could be a number of reasons why you might be unhappy with the care home that either you live in or your friend or relative lives in. You may be concerned about things such as cleanliness of the home, the quality of personal care, or staff behaviour. Our factsheet provides detailed information on how to make a complaint.
If there are any concerns about abuse and/or neglect, our factsheet on this topic may be helpful:
For more information call Age Cymru Advice on 0300 303 44 98