Courier scams warning

Age Cymru is today warning the public to be aware of a new scam that criminals are using to steal bank and credit cards and PIN numbers.

The so-called ‘courier scam' involves criminals posing as either someone from their intended victim's bank or the police.

The criminals phone their victims, tell them there's been a fraud on their bank or credit card, and then ask the person they've called to type their PIN number into their telephone keypad.

The criminals can work out that person's PIN number as soon as it has been typed into their phone, and they then send a courier to pick up the card from their victim's home.

Louise Hughes, our Elder Abuse Programme Manager says:

"This is a very elaborate and daring scam.

"If you pick up the phone and someone claiming to be from your bank or the police asks for your PIN number, the alarm bells should be ringing, so don't hesitate and put the phone down on them straight away.

"Remember, your bank or the police would never ask you to reveal or enter your PIN number into your phone.

"The only time you need to use your PIN number is when you're either withdrawing money from a cash machine, or using a Chip & Pin machine.

"Also remember that your bank or the police would never send a courier to collect your bank or credit card.

"The fraudsters may have limited information about you, such as your name and the name of your bank, which may make the scam seem more convincing, but in real life, remember again that your bank or the police would never ask for your PIN number or send a courier to pick up your bank or credit card."