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Volunteer as a telephone befriender

We've had a tremendous response to our call for volunteers to be telephone befrienders.

We are working hard to match volunteers with older people, but due to the incredible interest in this service, it will take some time for us to process applications. This means we can't take on more new volunteers at present.

In the meantime, we have lots of other ways you can volunteer to help older people.

4 ways you can make a difference now

  1. Spread the news about free friendship calls for the over-60s
    We want more older people to know about Call in Time. Help us get the message out by telling your friends, family and colleagues about its benefits.
  2. Support our Painful Journeys and Care in Crisis campaigns
    We're demanding the Government reviews the way older people travel to and from hospital and calling for action to make social care fit for purpose. We need your support!
  3. Carry out a small act of kidness
    Sometimes it's the smallest things that can make our day. See our ideas for small acts of kindness that you could carry out to make a difference for an older person.
  4. Share your story
    We're looking for real experiences from people across the country. You might have received help and support from Age UK, have a life experience to share, or have been involved in inspirational activities. We'd love to hear from you.


Would you like to get a friendly, weekly call?

Sign up for Call in Time - our free telephone befriending scheme

What is Call in Time?

Call in Time is a free public telephone befriending service that matches volunteers with older members of the public.

Not having someone to talk to regularly can be lonely and isolating, particularly if you're used to sharing your home and time with others.

A friendly, weekly, 30-minute chat on the phone can make all the difference.

While we're waiting to find a suitable match for an older member of the public, we carry out regular, short Good Day Calls with them, to make sure they're still being talked to.  

'It's the highlight of my week'

Darranda explains why she loves volunteering as a telephone befriender.

What's great about Call in Time?

  • A free way to give something back through a weekly call to an older person
  • Our dedicated Call in Time team will match you with someone who has shared interests
  • Your calls make a huge difference to the happiness and wellbeing of an older person
  • We protect the safety of all volunteers by automatically connecting them with their telephone friend, which means no personal telephone numbers need to be exchanged

How does Call in Time work?

Call in Time follows a straightforward process.

  1. You sign up and complete your profile online
  2. We then match you with a suitable older person based on your interests.
  3. Age UK will then connect you with your telephone friend to begin your weekly calls.

What's expected of me?

  • A short 30-minute call at the same time each week, so it's easy for you and your telephone friend to arrange your schedules
  • We understand things can come up, but let us know if you need to cancel or rearrange a call so we can update your telephone friend
  • Conversations you have with your telephone friend should be kept confidential
  • Let us know if you have problems with the telephone service so we can assist you in the best way possible.

Frequently asked questions

Call in Time is winner of


Last updated: Apr 17 2018

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