We use cookies to give you the best experience. By continuing to use this site, you are agreeing to our policy. Read more about how we use cookies and find out how you can change your browser's cookie settings.
Skip to content
Please donate

Volunteer as a telephone befriender

Just 30 minutes of your time a week could make a massive difference to an older person's life. If you're empathetic and good at talking on the phone, you could be a Call in Time volunteer.

We've had a huge response to our call for telephone befrienders this Christmas!

We're working hard to match volunteers with older people, but due to the high level of interest in this service, it will take some time for us to process new applications.

We really appreciate your interest in volunteering and for helping us work towards a world where no one has no one to turn to.

In the meantime, here are some other ways you can help us support older people this Christmas:


What is Call in Time?

Call in Time is a free telephone friendship service that matches volunteers with older members of the public to have a weekly 30-minute chat together.

As a volunteer, you'd befriend someone who's 60 or over. It's a fun, safe, easy way to get to know someone new from the comfort of your own home. Lots of people tell us the chats are the highlight of their week.

If you'd like to make a difference to an older person through Call in Time, read through the rest of this page and see if it's the right opportunity for you.


What's great about Call in Time?

  • It's a free, simple way to give something back through a weekly call to an older person.
  • Our dedicated Call in Time team will match you with someone who has shared interests.
  • Your calls can make a huge difference to the happiness and wellbeing of an older person.
  • We protect the safety of all volunteers and members by automatically connecting them with their telephone friend, which means no personal telephone numbers need to be exchanged.

How does Call in Time work?

  1. You sign up and start your volunteer application online. This involves completing references, online training, passing an ID check and having an interview with our team.
  2. We match you with a suitable older person based on your interests.
  3. Age UK will then connect you with your telephone friend to begin your weekly calls.

What's expected of me?

We're looking for people who have excellent listening skills and enjoy a good phone call. You'll need to be able to show your telephone friend respect, patience, empathy and understanding. This is what we'd also expect from you:

  • Making time for a 30-minute call on the same day and time each week.
  • A commitment to volunteering with us for a minimum of one year.
  • Agreeing to our volunteer terms and conditions.
  • Being kind and respectful to your telephone friend.
  • Letting us know if you or your telephone friend need any support.

Become a Call in Time volunteer

If you're happy with everything that being a volunteer involves, we'd love to hear from you.


Frequently asked questions

Call in Time is winner of

Would you like to receive a friendly, weekly call?

Sign up for Call in Time - our free telephone befriending scheme.

Share this page

Last updated: Dec 06 2019

Become part of our story

Sign up today

Back to top