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  1. Age UK's response - Consultation on ticket office closures (July 2023).pdf

    go online are ‘narrow users’ meaning they only carry out limited activities online.ii They might, for example, email and make video calls but do not want to purchase tickets and other items online due ... ticket offices with a range of alternative options, alongside pressure for people to buy their tickets online, will lead to an increasingly variable service at different stations and, at some stations, a reduction

  2. Offline and overlooked petition.pdf

    Sign the petition: Stop online being the only option Please send back to Freepost, Age UK Campaigns Everyone should have fair and equal access to services. But older people are being overlooked. For those ... those who aren’t or choose not to be online it’s becoming impossible to do basic things like booking a medical appointment or paying for parking. Join our call for all public services to always offer a

  3. 190206_Care Connect - Age UK Loneliness Research Briefing (digital inclu....pdf

    improve well-being through invoking a sense of community through connecting with likeminded people online (ActiveAge, 2010; Chaskin et al. 2001). What are some the Age UK led digital inclusion projects ... led by Age UK National and funded by the Big Lottery Fund). Digital Angels supports people to get online as well as helping them to network in their local communities, such as through running digital tea

  4. Fit as a Fiddle West Midlands evaluation report (PDF)

    programme of activities ranging from gardening to gentle exercise, Tai Chi, Yoga, Extend, Tea Dancing, Zumba, falls prevention, cooking... and more. Classes and activities have been held in both community venues

  5. Bupa policy.pdf

    membership guide. Remember you can claim online Step 1 Have your treatment, pay for it yourself and keep your receipt. Step 2 Complete your claim form online at bupa.co.uk/cashplanclaim Or, download

  6. Scams awareness_A4.pdf

    important that everyone remains vigilant. The majority of Coronavirus linked fraud reports relate to online shopping for items such as face masks and hand sanitiser which never arrive. Criminals are also sending ... give out your bank cards or bank details. Offer to pay them back with a cheque or by telephone or online bank transfer. If there is no alternative but to pay in cash then ask for a receipt and wait until

  7. Age UK Parliamentary Briefing - Protecting older people from digital exclusion (June 2025).pdf

    Parliamentary Briefing: Protecting older people from digital exclusion June 2025 Summary In an increasingly online world, many older people are struggling to access essential public services. Those who don’t or cannot ... However, we are worried there is little defined action to help those who cannot or do not want to get online to be able to access the support and services they need to live well. What Age UK would like to see:

  8. Digital Skills Assessment Worksheet_v1.pdf

    browser to use websites I am able to identify secure websites I am able to keep information accessed online secure, making use of secure passwords I am able to update and change passwords I am able to communicate ... buy goods or services online I am able to access and use public services online I am able to use different payment methods online I am able to manage my money and transact online securely Do they feel

  9. Technology_Together_Pilot_Evaluation_Outcome_Impact_Map.pdf

    engaging with government and commercial services, both local and national, are increasingly migrating online  The UK Government aims to save between £1.7bn and £1.8bn each year by making public services "Digital ... suggest households offline are missing out on savings of £560 per year from shopping and paying bills online Young people:  The jobless total for 16-24 year olds is at 1.02 million, the highest unemployment

  10. Digital Inclusion policy position (March 2022).pdf

    Digital Inclusion (UK) March 2022 Older people should be supported and encouraged to get online, but those who cannot, or do not want to do so should be able to access services and support in a ... (e.g., online shopping, banking and finding information), communication (e.g., email and video calls), and/or following hobbies and interests. However, not everyone is able or wants to be online, or uses

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