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  1. Age UK Complaints procedure

    However, if your complaint is about one of our retail shops here at the national charity then we will appreciate hearing your thoughts. If you're unhappy with any aspect of the national charity's work ... contact@ageuk.org.uk We will treat your complaint seriously. We will endeavour to address complaints made by telephone, email and in person within 2 working days. Complaints made in writing will be acknowledged

  2. Keeping older people warm and well this winter

    What is a Green Homes Grant and how will it help? With more of us likely to be spending longer at home this winter, Joel Lewis, Age UK’s Consumer and Financial Services Policy Manager explains a new Government ... provides £2 billion of funding to improve the energy efficiency of homes across England. But will this early Christmas present help keep older people warm and well this winter? Green Homes Grants

  3. Things to think about when making Christmas plans

    27 December, up to three households will be able to form a ‘bubble’ with no social distancing required. While for some this will be a relief, many will be worried about keeping themselves safe ... from, coronavirus. Although fewer than 1 in every 5,000 people aged under 50 who catch coronavirus will die from it, 1 in every 100 people in their late 60s and 1 in 50 people aged 80+ are likely to die

  4. Questions to ask before travelling

    need a specially adapted taxi? Will there be assistance from the car park to check-in and through to the plane? If you would like a wheelchair or buggy, the airline will need to know in advance. Maps of ... reserved seating and information points. Perhaps you will want to know if you can keep your wheelchair until you get to the aircraft, the airline will decide this given the information you provide. If you

  5. Marking the Armistice centenary

    Sunday 11 November will mark 100 years since the end of the First World War, honouring those who lost their lives in the conflict. Here are some of the notable ways the centenary is being acknowledged ... British political leaders and representatives from the Commonwealth will be in attendance. This year, President Frank Walter-Steinmeier will become the first German leader to lay a wreath. Beyond the Deepening

  6. Age UK's new storytelling strategy

    more information about Age UK. We also tell heartwarming stories to provide some feelgood news that will make your day. Check out the story of a cat café in Shropshire  giving older people the ... in charge of their story, meaning our stories will always be authentic and totally approved by the storyteller. There shouldn't be any surprises, you will always know when, where and how your story is

  7. No age limit: older people and domestic abuse

    Statistics has listened and will now start collecting this data on those aged 75+. This change means that older people will finally be included in conversations about domestic abuse. It will also show there’s ... there’s a need for support services for older victims and survivors. We will continue to campaign for older people's experiences of abuse to be taken seriously and for them to get the support they need through

  8. The EU Settlement Scheme and older people

    than 5 years). A case of digital exclusion The Government’s expectation is that most people will register for the scheme online and the process is designed with this in mind. If someone applies online ... status will be ‘online’ so that when they need to provide proof of immigration status to a prospective landlord or employer, or to the NHS or Department for Work and Pensions, they will be asked

  9. Moving in with children and family

    Moving in with family can seem like the ideal solution if you need support, want to spend more time with your grandchildren, or need to downsize.

  10. Celebrations for the Coronation

    Coronation over the bank holiday weekend. The Coronation of Their Majesties The King and The Queen Consort will take place on Saturday 6 May, with celebrations continuing over the bank holiday weekend. From street ... alive at the time she came to the throne. For many people, the upcoming Coronation of King Charles III will therefore be the first they have ever witnessed. During his decades as Prince of Wales, The King worked

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