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  1. RB_April17_Top_Tips--Designing_Developing_Surveys.pdf

    unambiguous language  Do not use abbreviations, jargon or technical terms (if possible, otherwise explain them)  Do not use leading questions – see example  Do not include two or more questions within ... questions to flow from the more general to the more specific, and if some questions do not apply clearly explain which question to answer next  Interspace more difficult questions with straightforward ones 

  2. CRS_Sept14_Personal_independence_payment_independent_review.pdf

    an initial claim, which is usually by telephone, followed by the completion of a detailed form to explain how their disability affects them, and then a face to face consultation. This is therefore a lengthy ... assessment, and not knowing what will happen next, can be very stressful. People talk about making many phone calls to chase up claims and sometimes being passed between the DWP and assessment providers or told

  3. Tunstall Personal Alarm Self Connect Guide.pdf

    Using your alarm Making an emergency call Lights on your Personal Alarm explained Troubleshooting and installation advice Extension phones/smart boxes/ modems/TV set top boxes Some hints and tips Common faults ... alarm unit, explain your problem. They’ll know who you are, where you live and your medical history. • If the operator cannot hear you, or you cannot speak, they will call your house phone just to rule

  4. An advanced guide to email.pdf

    account and send an email to family and friends. We followed up with an intermediate guide, where we explained how to do tasks like replying to messages and organising your Inbox. We also showed you how to identify ... address with others and things to look out for if you’re sharing your email address online. We’ll also explain how to keep your personal information safe online. Before reading this advanced guide, you should

  5. RB_May15_Life_Offline.pdf

    increase in antisocial and often rude behaviour, for example: • Young people constantly checking phones/computers whilst in the company of others and ignoring the people they are in the room with • Replacing ... it would be nice to hear your voice.” [Female, 75+, London] “Your grandchildren come in use their phones, they don’t talk to you and apart from being rude, I can’t believe they’ve got such an interest in

  6. Response_CMA_loyalty_penalty_super_complaint_call_for_views.pdf

    essential service markets across financial services and telecoms – insurance, savings, mortgages, mobile and broadband. The CMA is seeking evidence and views on the super-complaint.2 Key points 1. We strongly ... 'loyalty penalty' for consumers across markets; including the five identified by Citizens Advice (mobile, broadband, savings accounts, home insurance and mortgages) and any others? The existence of the

  7. Age UK Digital Champion Programme Interim Evaluation - Cohort 1.pdf

    staff & volunteers Monitoring data analysis Re-convened depth interviews with participants (Zoom/phone) • 48 x initial interviews to understand experiences of the programme and aspirations (3-40mins) • ... people living on low income, those living alone; older people who were housebound; older people with mobility problems; and older people with dementia or memory loss. This report presents findings concerning

  8. CRS_Aug16_Ofwat_introducing_competition_to residential_customers.pdf

    in energy and would not be case in water. Switching rates across markets13 Vehicle insurance Mobile phones Broadband Energy Digital TV Credit cards Mortgages Current accounts 32% 21% 21% 17% 16% 11% 10% ... people’s homes to deliver a range of energy support, including help to switch. Often the advisor would phone the energy supplier to arrange a switch there and then. A total of 395 older people received support

  9. Internet security (PDF)

    shopping and banking 10 Social networking 14 Protect your computer 16 Protect your tablet and your mobile phone 18 Glossary 21 Useful organisations 24 2 Internet security what next? What this guide is about ... internet and computer scams, what you can do to protect yourself online, and how you can protect your mobile phone and computer. Words in bold may be unfamiliar to you, so we’ve included a glossary on pages 21–23

  10. ID205842 NHS Website Guide_Digital.pdf

    terminology. Have a look at the section called ‘Key terminology in this guide’ on page 9 where we explain some common words and phrases • have an internet connection. To make things as easy as possible for ... using the NHS App for England’. It includes information about how to find and download apps to your phone. It might help to have a pen and paper handy to make any notes when you use this guide. You can work

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