have enough money; enjoy life and feel well; receive high quality health and care; are comfortable, safe and secure at home; and feel valued and able to participate. Age UK’s subsidiary charity, Age International ... 3 the National Planning Policy Framework. Detailed Neighbourhood Plans will remain in place. 1. Key points and recommendations - The proposed removal of obligations to devise a Local Plan could undermine
consultation. This paper responds solely to the proposals in the ‘Domestic retail remedies’ section. 2. Key points We support the CMA investigation given the importance of energy prices to older people. There ... people’s health, with over 9,000 deaths directly attributed to cold homes in winter 2014/15. Our key argument is that some older people (and people of all ages) in vulnerable circumstances have a pressing
other than consumers’ section of the consultation document, discussing relevant considerations. Key points While we welcome the Government’s efforts to make switching easier, we question the implicit ... prompt customers to consider switching at optimal times.6 Difficulties making comparisons One of our key points is that the Government must tackle the barriers to switching. These include perceptions about
broadly supportive of the proposed measures. Below we set out our key points, and respond to selected questions from the consultation paper. Key points 1. Loneliness is a big problem for many older people ... should be required to be made through an active company. Q2.1 Does the definition in 2.1 capture the key areas of consumer detriment caused by pension scam activity? This is a broadly accurate definition
interchangeably for authorised push payment scams, and generally refer to banks rather than ‘PSPs’. Key points and recommendations 1. We welcome the best practice standards for how banks should respond to ... many scams are highly sophisticated, perpetrated by criminal gangs. Banks have a unique position and key role to play in preventing scams, such as through spotting suspicious account activity, warning a customer
relevant questions, noting in brackets the corresponding paragraph numbers from the consultation paper. Key points and recommendations 1. We support improvements to PSR provision, especially given the likelihood ... handlers and other customer-facing staff are trained in the requisite skills to be able to identify key vulnerabilities, such as dementia, which customers are unlikely to spontaneously mention, and ask prompting
banking markets. We also make some brief points in response to the questions on the consumer landscape. Key points and recommendations 1. We support the continued existence of sector specific consumer representative ... conditions or sensory impairments, and having caring responsibilities. 5. Given that digital exclusion is a key barrier, the Government should add a switching principle on accessibility: Consumers should be able
This would reduce prices for a group of eligible customers, and be in place until December 2019. Key points and recommendations 1. Despite progress in recent years, many older people live in, or on the ... the safeguard tariff option is the best of the options considered. Informational remedies have a key role to play in the longer-term; we support efforts to develop these and think they will improve engagement
is specifically responding to proposals on accessibility and their relevance to older people. A key option for building standards, presented by the consultation paper, is to create three separate categories ... for older people and outlines our preferred option for making progress on accessible homes. 3 Key points and recommendations A dramatic increase in the older population will have profound implications
Housing Association and we support their expert technical feedback to the current consultation. Key points and recommendations All new homes should be required to meet the lifetime homes standard