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  1. At home with dementia information guide (PDF)

    how you can adapt different areas of your home to make them work better for you. They’re only suggestions and not all of them will work for everyone – so you can try things out or just choose what you ... be able to provide a lot of the support and information mentioned in this guide. My local council phone number is: Who this guide is for This guide is written for people living with dementia, but it can

  2. Age UK evidence to the House of Lords COVID-19 Committee Final.pdf

    and locally responded to around 8.5 million information and advice enquiries, face-to-face, on the phone, online, and through written materials. We welcome the opportunity to respond to this inquiry and ... increase in sedentary behaviour, and had a significant impact on large numbers of older people’s mobility, strength, and balance. Digital solutions like online videos and apps that encourage and monitor

  3. 'You can’t bank on it any more' - The impact of the rise of online banking on older people, May 2023.pdf

    that there are some older people who are unable to leave their homes, either because of limited mobility or because public transport is not good enough to take them to their nearest branch, who will need ... different reasons, people living in rural areas may struggle to get a decent internet connection or mobile phone reception. This is beyond the banks’ capabilities to resolve – but is another reason why physical

  4. Draft Flood Risk Management Plans (Jan 15) (PDF)

    people in coastal and rural areas – including many areas at risk of flooding – continues to grow. We suggest that any audit of an area’s vulnerability to flooding also takes into account the numbers of older ... Limited communications, such as using a landline phone rather than a mobile phone, or not using the internet.  Suffering from health conditions, having mobility problems or sensory impairments, requiring medical

  5. Response_CMA_loyalty_penalty_super_complaint_call_for_views.pdf

    essential service markets across financial services and telecoms – insurance, savings, mortgages, mobile and broadband. The CMA is seeking evidence and views on the super-complaint.2 Key points 1. We strongly ... 'loyalty penalty' for consumers across markets; including the five identified by Citizens Advice (mobile, broadband, savings accounts, home insurance and mortgages) and any others? The existence of the

  6. RB_Feb17_Age_Friendly_business.pdf

    hear people’s stories of shopping. They told us about the good and the bad when going into shops, phoning their energy company, purchasing goods online and making complaints. They gave ideas on how businesses ... Speaking to energy or telecoms providers regarding billing or other issues. • Shopping online or by phone, including clothing catalogues. As well as buying essentials, people like to spend money on hobbies

  7. APPG: Ageing and older people - Ageing in rural areas (January 2017) (PDF)

    they are health or problems like loneliness. Early evidence from the work discussed at the meeting suggests a reduction in admissions and falls. It also demonstrates a need to plan care to be effective at ... when they would prefer to be at home. Why rural health and care is challenging Two key ideas where suggested for why rural health and care can be so challenging: Geography – it simply takes longer to travel

  8. CRS_April15_FCA_Access_Scoping_Study_response.pdf

    of the Equality Act, the recent judgement of the Financial Ombudsman Service1 in relation to HSBC suggests that providers may not be meeting the terms of this exception.  Consideration of any extra costs ... However, we receive persistent enquiries and feedback about a range of challenges and barriers that suggest there are significant access issues for the regulator to study. This submission highlights key issues

  9. An intermediate guide to video calling.pdf

    intermediate guide, there are some step-by-step instructions for Skype and Zoom for you to work through. I suggest you go through these at your own pace and make notes as you go along. It’s worth repeating any sections ... function. Phones and tablets from lots of different brands fall into the bracket of Android devices. These brands include Alcatel, Google, HTC, LG, Moto, Samsung and Sony. Apple: A brand of phones and tablets

  10. ID205941 Age UK Staying safe_March 2026_Web.pdf

    21 Marking possessions. 22 Staying safe when you’re out and about. 23 When you go out. 23 Mobile phones. 26 Going on holiday. 27 Staying safe online. 28 Suspicious emails. 29 Online shopping and ... guide is about As we get older, we might not feel as safe as we used to – whether that’s due to mobility issues, illness or feeling more vulnerable to crime and scammers. This guide outlines ways to protect

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