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  1. Scams awareness_A4.pdf

    that everyone remains vigilant. The majority of Coronavirus linked fraud reports relate to online shopping for items such as face masks and hand sanitiser which never arrive. Criminals are also sending phishing ... offered to deliver shopping to me. If you don’t the person well, ask for a way to verify who they are such as their name, address and a contact number. If they offer to deliver shopping, do not give out

  2. Role description - Consumer Sounding Board Pilot.pdf

    g. via financial services, independent living products and charity shop sales. In this role, volunteers will inform social enterprise decision-making on strategy, products & service developments and Age ... Age UK charity shop operations. Volunteers will also contribute to the review of the pilot and share their views on being involved. The Sounding Board will consider a wide range of topics which may include:

  3. Age UK response to Ofgem - Consumer service standards consultation.pdf

    Consultation on framework for consumer standards and policy options to address priority customer service issues Office of Gas and Electricity Markets (Ofgem). May 2023. Contact: david.southgate@ageuk ... this consultation to seek stakeholder views on proposals for improving domestic supplier customer service standards. They aim to ensure customers can reach their supplier and receive better tailored support

  4. CRS_Sept14_Review_of_Money_Advice_Service.pdf

    Call for Evidence Response Review of the Money Advice Service Ref: 1414 Date: 2 September 2014 All rights reserved ... London WC1H 9NA. 2 This is a response to HM Treasury’s independent review of the Money Advice Service (MAS). About Age UK Age UK is a charity and a social enterprise driven by the needs and aspirations

  5. Age UK Connects Service Volunteer Role Profile.docx

    purpose of role: You will be helping older people via the telephone, to access and connect with services locally or nationally. Through research and making telephone calls on the older person’s behalf ... part of the growing Connects Service team. You will be supported in this role by a member of staff and encouraged to contribute and help in the delivery of this vital service. You will receive full training

  6. RB_April17_Service_Evaluation--An_introductory_guide.pdf

    Service Evaluation An introductory guide Vinal K Karania Page 1 of 14 April 2017 Contents ------------------------------------------------------------------------------------------------------- ... -------------------------------------------------------------------------------------------------------  All services that are delivered should be subject to an appropriate and proportionate evaluation  Evaluations

  7. CRS_June15_Cabinet_Office_Public_Service_Ombudsman.pdf

    Consultation Response Cabinet Office: A Public Service Ombudsman Ref 1315 June 2015 All rights reserved. Third parties may only reproduce this paper or parts of it for academic, educational or research ... published before the General Election, asks for views on proposals to reform the current public services ombudsman sector, and, in particular, merge the current Parliamentary Ombudsman, Health Ombudsman

  8. Ofcom call for inputs on ‘Designing the broadband universal service obligation’ (Jun 16) (PDF)

    Consultation Response Ref 2016 Ofcom call for inputs on ‘Designing the broadband universal service obligation’ June 2016 All rights reserved. Third parties may only reproduce this paper or parts ... the broadband universal service obligation’.1 The findings will influence Ofcom’s advice to the Department for Culture Media & Sport on the design of the broadband universal service obligation (USO), announced

  9. Dementia MCST Service Standards review.pdf

    MCST Service Standards This document is intended to support the delivery of the Age UK Dementia MCST Programme. This Service standard sets out the expectations for the implementation of the Dementia Maintenance ... intervention as a service model (“the Service”). It is designed to ensure that local partners identify and understand the key activities and processes that need to be undertaken for the Service to be delivered

  10. CRS_April16_Submission_FCA_paper_on_ageing_population_and_financial_services.pdf

    Response to FCA discussion paper on ‘Ageing population and financial services’ 25 April 2016 All rights reserved. Third parties may only reproduce this paper or parts of it for academic, educational ... of price optimisation.  The FCA should consider the outcomes older people need from a financial services market and whether an effective competitive market might look different for this group e.g. because

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