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Know your energy rights (PDF)

3 How to complain to your energy provider If something does go wrong with an energy supplier, the first thing to do is contact the company as soon as you can. Explain the problem and what you would like ... get emotional and keep your anger in check - you can be assertive without being aggressive; • Don’t be embarrassed – it’s your right to complain if you’re not satisfied; • Admit your part in the problem if
The Care Act: voice of older people - March 2015 (PDF)

Consultation Response: voices of older people The Care Act: consultation on draft regulations and guidance to implement the cap on care costs and policy proposals for a new appeals system for care and ... advice to support people to understand the changes and to access services.  Serious concerns were voiced about the current state of social care: insufficient funding, the poor quality of services and the

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