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  1. A beginner's guide to getting connected.pdf

    look up opening times for the supermarket or plan a day out. Firstly, let’s answer the big question: what is the internet? It’s a global system of networks that connect computers all over the world. You can ... at your own pace, repeating any sections you want to focus on. Try to take the time to reflect on what you’ve learned and make notes, as this will help to build your skills and confidence. If you’ve got

  2. An intermediate guide to email.pdf

    set up a Gmail notification on your web browser 12 How to set up email notifications on the Gmail app 14 How to reply to an email 15 How to send an email with an attachment 16 How to file your emails ... emails in Gmail 19 Create a Gmail label in your web browser 19 Create a label in your Gmail app 20 Assign a email to a folder 21 5. Using email in Outlook 24 Checking your email inbox 25 Setting

  3. Festive quiz.pdf

    1. What can be found roasting on an open fire in ‘The Christmas song’, sung by Nat King Cole? 2. Which fruit was traditionally put in a Christmas stocking? 3. Name as many of Santa’s reindeer as you ... Everybody’ by shouting “IT’S CHRIIIIIIIISTMAAAAAAAS!” 6. What ingredient is traditionally layered under the icing of a Christmas cake? 7. What words follow ‘Silent night’ in the traditional Christmas

  4. Consultation response - The consumer standard of caution, PSR.pdf

    service providers (PSPs) can expect consumers to meet to be eligible for Authorised Push Payment (APP) fraud reimbursement. The standards will apply to Faster Payments - the near real-time receipt of digital ... consumers, micro-enterprises, and charities. Sending PSPs will be mandated to reimburse victims of APP frauds, with two exceptions: suspected cases of first-party fraud and gross negligence. The latter

  5. Jingle Bakes quiz.pdf

    1. What can be found roasting on an open fire in ‘The Christmas song’, sung by Nat King Cole? 2. Which fruit was traditionally put in a Christmas stocking? 3. Which hot drink do the characters sing ... 5. What type of pudding is asked for in the popular Christmas carol, ‘We wish you a merry Christmas’? 6. What ingredient is traditionally layered under the icing of a Christmas cake? 7. What do you

  6. For Later Life - Can technology revolutionise care

    Key points raised in this session: Design and usability is key - what are their personal motives behind requiring new tech and what do the people in need want? It is vital to understand people, the grain ... they have made. Q2. What is really going to encourage those people who aren’t interested at all to use apps? The panel stated that the biggest drive would be personal motivation – what drives them? Is it

  7. Offline and Overlooked Report.pdf

    accessing services and shopping, to socialising and entertainment is taking place on the internet. So, what happens if you’re not online? You get overlooked and left behind. 4.7 million older people don’t have ... of older people, booking an appointment to see your GP is now difficult without having a smartphone app or being able to use an online system. Older people are accustomed to the provision of universal healthcare

  8. Age-friendly banking essentials - Apr 16 (infographic) (PDF)

    Listen carefully to what older people say, talk clearly without patronising at a speed appropriate to the customer. Be aware of vulnerability including short and long-term issues. Easy-access branches ... scams and fraud. Focus on providing the solution sought by the customer. Branches, cards, machines, apps and processes designed to be age-friendly, taking account of age-related perceptual and motor issues

  9. Digital Skills Assessment Worksheet_v1.pdf

    change passwords I am able to communicate with others via my device e.g. via email or other messaging apps I am able to identify suspicious links and know how to respond to them I am able to use video calling ... more practice? Or are they simply not interested in this topic? Use these responses to determine what you will cover in your session/s.

  10. A beginner's guide to staying safe online.pdf

    fantastic resource. From finding out the opening times of your local shops to using games and puzzle apps, there is lots you can do online. When I first started using the internet, I was worried about entering ... as I wasn’t sure if others could access them. But now I have lots of helpful information and know what to do to keep my iPhone and laptop safe. I use strong passwords for online accounts and make sure

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