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  1. Age-friendly banking essentials - Apr 16 (infographic) (PDF)

    operators. Careful listening and clear talking. Avoid upselling. Give appropriate advice about scams and fraud. Focus on providing the solution sought by the customer. Branches, cards, machines, apps and processes ... breaching the terms and conditions of accounts. Continue to develop fraud and abuse detection systems. Improve education about the risk of fraud, including at the time of a suspect transaction. Use short payment

  2. Age UK Parliamentary Briefing - Protecting older people from digital exclusion (June 2025).pdf

    the Digital Inclusion Action Plan - many older people want to learn more digital skills, and this will hopefully help them. However, we are worried there is little defined action to help those who cannot ... confidence and stay safe online. There will always be some people who will never be online due to a lack of confidence or skills. Others are worried about scams and fraud, or are simply not interested. Health

  3. Scams awareness_fundraising_A4.pdf

    In one report, a website was selling Coronavirus testing kits with claims that all sales proceeds will go to charities like Age UK. Criminals are capitalising on the goodwill of the public and the fact ... fundraising will always: l Display the Fundraising Regulator badge on our fundraising material l Where we ask a third party to fundraise on our behalf or agree to partner with other organisations, we will make

  4. Staying safe online.pdf

    online and knowing the things to look out for. Knowing what to look out for Email scams This sheet will: 1. Highlight what sort of scams are out there and what to look out for. 2. Help you know what to ... to make you pay for free services. Other scams to be aware of: • Relationships scams: some people will use social media or dating websites to contact you. They try to gain your trust and then might start

  5. Handling money and scams_v2.pdf

    bank cards to someone they don’t know who is offering to help them. Bank transfer – Some older people will be perfectly happy to send money via bank transfer, whether this is via an app, website or by phone ... Speak to your local Age UK about their volunteer expenses policy to find out if they will reimburse you. It’s important for you and your local Age UK to keep track of spending. This includes

  6. Age UK's response - Consultation on ticket office closures (July 2023).pdf

    get the help they need at stations. We are not convinced that the proposed alternative arrangements will always offer suitable options, especially for those with disabilities and/or who do not use the latest ... 2023, 168 million involved a ticket office purchase. Many of those who buy their ticket in person will be older or disabled people, or those with complex enquiries. The ability to talk to, and buy a ticket

  7. Policy and research update (January 2019) (PDF)

    course of 2018. Applying the brakes: Slowing and stopping fraud against older people Age UK’s report on the experiences of older people and fraud. “Why call it care when nobody cares?” An Age UK campaign ... Defined Contribution (CDC) pensions. CDC pensions are a new type of pension scheme that employers will be able to offer employees. Our response flags up a few issues for the Government to consider when

  8. Staying safe during the coronavirus outbreak.pdf

    you can contact Action Fraud or contact your local police force to report a theft. l If possible, call a friend or family member to discuss the help you’ve been offered. Action Fraud 0300 123 2040 www.actionfraud ... being asked to remain inside and stop face-to-face contact with family and friends will be a situation that most people will never have faced before and one that many people may find difficult to adhere to

  9. Policy_Research_Update_Mar2018.pdf

    selfworth. Featured Publication A new report, Applying the brakes, published by Age UK shows that fraud destroys many older people’s lives, and calls for the Government, local authorities, banks and the ... to cope in later life Read the report > Read our report, Applying the brakes: Slowing and stopping fraud against older Consultation responses Age UK responded to the Department for Transportation, supporting

  10. Age UK Parliamentary Briefing - Lasting Powers of Attorney.pdf

    making an LPA and measures designed to better protect those setting up an LPA (donors) from abuse and fraud. Stephen Metcalfe MP has introduced a Private Members Bill through the ballot system which would ... the Government has committed to retaining a paper channel for making and registering an LPA, which will coexist with the digital system. Age UK would like the Bill to be amended to establish an express

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