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  1. Consumer Issues (July 2022).pdf

    Policy Position Paper Consumer Issues (UK) July 2022 Competitive markets must work for older people and offer real choice of goods and services that meet their needs and preferences at fair ... fair prices. Key Issues Older consumers account for around £319 billion in household spending every year – representing over half (54%) of the UK’s household consumer spending (ILC-UK, 2018). Despite

  2. Know your energy rights (PDF)

    3 How to complain to your energy provider If something does go wrong with an energy supplier, the first thing to do is contact the company as soon as you can. Explain the problem and what you would like ... get emotional and keep your anger in check - you can be assertive without being aggressive; • Don’t be embarrassed – it’s your right to complain if you’re not satisfied; • Admit your part in the problem if

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