Consultation on framework for consumer standards and policy options to address priority customer service issues Office of Gas and Electricity Markets (Ofgem). May 2023. Contact: david.southgate@ageuk ... this consultation to seek stakeholder views on proposals for improving domestic supplier customer service standards. They aim to ensure customers can reach their supplier and receive better tailored support
Page 1 of 34 Factsheet 44 NHS services September 2025 About this factsheet This factsheet contains information about NHS ‘primary care’ services – services you approach in a non-emergency situation when ... have a health problem. It looks at services to help you identify: ⚫ if you need to see a GP ⚫ services provided by a GP and services you access via your GP ⚫ services from your local pharmacy and other
people love later life. ID000000 03/17 For love and money: Women’s pensions, expenditure and decision-making in retirement 2 Contents Foreword 3 Summary 4 01 Introduction ... UK Trafford and Age UK London for organising. We would also like to thank the Pensions Advisory Service for providing us with helpful examples of the issues facing many women as they approach and during
Making it Work for Us A residents’ inquiry into sheltered and retirement housing 1 Acknowledgements 3 Executive summary 4 Key recommendations 5 Introduction 7 What is this inquiry? 7 Definitions 8 Background ... advice 16 The ‘Right to Manage’ 18 Reform of leasehold 21 Role of solicitors 23 Affordability 25 Service charges 25 Rents 27 Housing Benefit 29 Supporting People funding 30 Inequality and access 31 Contents
Factsheet 66 Resolving problems and making a complaint about NHS care December 2025 About this factsheet The factsheet explains how to make a complaint about NHS services, including situations where your ... your complaint covers both NHS and social care services. There is also information about other health-related complaints you might want to make. It describes support available to help you, what to expect when
Consultation Response Making flexible working the default Department for Business, Energy and Industrial Strategy December 2021 christopher.brooks@ageuk.org.uk All rights reserved. Third parties ... system where jobs are ‘flexible by default’ should be the ultimate aim, and that although making it a day 1 right will not achieve this aim alone, it is a significant step in the right direction. • Older
Call for Evidence Response Review of the Money Advice Service Ref: 1414 Date: 2 September 2014 All rights reserved ... London WC1H 9NA. 2 This is a response to HM Treasury’s independent review of the Money Advice Service (MAS). About Age UK Age UK is a charity and a social enterprise driven by the needs and aspirations
Consultation Response Ref 2016 Ofcom call for inputs on ‘Designing the broadband universal service obligation’ June 2016 All rights reserved. Third parties may only reproduce this paper or parts ... the broadband universal service obligation’.1 The findings will influence Ofcom’s advice to the Department for Culture Media & Sport on the design of the broadband universal service obligation (USO), announced
year)Overall purpose of role: You will be helping older people via the telephone, to access and connect with services locally or nationally. Through research and making telephone calls on the older person’s ... behalf, your input and support will help empower them to become more confident and less isolated. Base d at home, you will be part of the growing Connects Service team. You will be supported in this role by
Service Evaluation An introductory guide Vinal K Karania Page 1 of 14 April 2017 Contents ------------------------------------------------------------------------------------------------------- ... ------------------------------------------------------------------------------------------------------- All services that are delivered should be subject to an appropriate and proportionate evaluation Evaluations