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  1. Policy Briefing - Living in a digital world after Covid-19 the experience of older people who don’t live their lives online.pdf

    Paper Living in a digital world after Covid-19 – the experiences of older people who don’t live their lives online December 2021 Introduction Many people cannot imagine life without the internet and ... technology, especially since the onset of Covid-19 and the restrictions this placed on daily life. However, not everyone can or wants to use the internet or has a smartphone and we know from national survey

  2. Staying safe online.pdf

    Staying safe online While you’re getting to grips with using the internet you might be particularly worried about using it safely. But the truth is, anyone can fall victim to an online scam or virus. The ... The key to staying safe is thinking about what you’re doing online and knowing the things to look out for. Knowing what to look out for Email scams This sheet will: 1. Highlight what sort of scams are

  3. Scams awareness_A4.pdf

    to target the public. Anyone can fall victim to a scam, so it is important that everyone remains vigilant. The majority of Coronavirus linked fraud reports relate to online shopping for items such as face ... phishing emails and text messages claiming to be from the Government, HMRC and health bodies to convince you to open links or attachments and reveal personal or financial information. Fraudsters are also contacting

  4. It Doesn't Add Up - campaign report.pdf

    It Doesn’t Add Up: the hard times facing millions of pensioners At Age UK, we are increasingly concerned about how the rising cost of living is affecting older people on low and modest incomes. Prices ... budgets simply don’t add up anymore. Introduction Older people get in touch with us every day to say they are drastically cutting back on their spending, but their finances just won’t stretch to cover the

  5. Bank branch closure briefing - Sept 16 (PDF)

    1 Bank Branch Closure Briefing September 2016 Age UK is concerned at the closure of nearly 10,000 bank branches in the last 25 years (over half of all branches across the UK), leaving hundreds of ... thousands of older people without convenient access to basic banking services. This rate has accelerated in the past year, with more than 600 bank branches closing across Britain in this period. As such, Age

  6. Age UK Why can't I get care report.pdf

    Why can’t I get care? Older people’s experiences of care and support At Age UK “why can’t I get care?” is a question we get asked a lot. This short report aims to explain the answer, drawing on older ... older people’s experiences, as well as on what we know about how the social care system is supposed to work, and how it actually works in cash-strapped 2022. Why can’t I get care? As we look forward to our

  7. Age-friendly banking essentials - Apr 16 (infographic) (PDF)

    listening and clear talking. Avoid upselling. Give appropriate advice about scams and fraud. Focus on providing the solution sought by the customer. Branches, cards, machines, apps and processes designed ... and motor issues. New technology to be tested by older users to ensure user-friendliness. ATMs in bank branches, post offices, supermarkets and other safe non-street places. Ensure paper-based instruments

  8. CRS_March14_Banking_Standards_Review.pdf

    Banking Standards Review: Consultation Paper February 2014 Ref: 0114 March 2014 All rights reserved. Third parties may only reproduce this paper or parts of it for academic, educational or research ... Malenczuk lucy.malenczuk@ageuk.org.uk Age UK Tavis House 1-6 Tavistock Square London WC1H 9NA T 0800 169 80 80 F 020 3033 1000 E policy@ageuk.org.uk www.ageuk.org.uk Age UK is a charitable company

  9. Open_Banking_Revised_Roadmap_Consultation_December2019.pdf

    Response Open Banking : Revised Roadmap Consultation Open Banking Implementation Entity December 2019 Ref: 2019 All rights reserved. Third parties may only reproduce this paper or parts of it for academic ... practice. Neil.Johnson@ageuk.org.uk Age UK Tavis House 1-6 Tavistock Square London WC1H 9NA T 0800 169 80 80 F 020 3033 1000 E policy@ageuk.org.uk www.ageuk.org.uk Age UK is a charitable company

  10. Help with housing costs - how can you apply if you are not online, May 2024.pdf

    Help with housing costs - how can you apply if you are not online? May 2024 Contents Introduction 3 Overview and recommendations 4 Key findings 5 Background 6 The research 7 Getting through 8 Ways of applying ... References 23 2 Help with housing costs - how can you apply if you are not online? 3 Help with housing costs - how can you apply if you are not online? Introduction Digital technology is playing an increasing

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