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  1. Mashud and Shamsul

    visiting his local mosque daily, he has experienced loneliness and therefore enjoys his regular telephone friendship calls. Here Mashud and his son, Shamsul, discuss memories, fatherhood, ageing and faith ... son, Shamsul, works more than 100 miles away, so that’s where he lives. We get in touch by telephone and via social media. I am very proud of my children – their success is my success –

  2. Debt help and advice

    contact Age Cymru Advice. Citizens Advice offers debt help and advice – face to face, or by telephone or email.  Advice UK  can help you find free independent debt and money advice. Debt Advice ... and recommend solutions for dealing with debt. Shelter provides advice about housing and homelessness, including managing debt, paying rent or mortgage arrears, and dealing with possible eviction or repossession

  3. Shop online

    Find amazing deals on our eBay and pre-loved pages! On our Age UK eBay page, we have a great selection of fashion, gifts, homeware, beauty and much more. We also have a growing preloved eBay ... not shop online with us today and discover our hidden gems? Age UK’s eBay  Shop amazing deals on our Age UK eBay page. Find anything from gifts and items for every occasion and season, beauty

  4. Volunteer with the Connect and Support Service

    the individual. The individual referred from one of our other services (the Age UK Advice Line, Telephone Friendship Service or The Silver Line Helpline) must have a clear idea of what they want to achieve ... clarify what they want to achieve and support them in achieving that. You will need to be assertive in dealing with third parties, be tenacious in finding solutions, and be able to work with professional boundaries

  5. Fighting against digital exclusion

    services or the company. The Equality Advisory and Support Service is the arbitration service that deals with the Equality Act 2010.” Armed with this information, Diane began to act, identifying a ... someone to reach out to her. “I needed people. I needed to talk to people. And then my now telephone friend Steve phoned me and said, ‘Would you like me to phone you regularly, just for a chat

  6. The mental health of older people coming out of lockdown

    recent past. How many calls would you say have a mental health implication to them? “People dealing with anxiety and depression have talked about a downturn in their mood. We have had new cases – ... talking about stress and being depressed and down, and we’re managing most of those on the telephone. In the past month, all my colleagues have noted increasing numbers of people consulting because

  7. Lifelong love

    longer watch his beloved sports on TV or read his daily newspaper, but his weekly calls with his telephone friend help keep the vivid memories of his great love alive. Seizing the day Eric’s wife Kathleen ... offered five camels for my wife there. I told the trader, ‘Make it ten and we’ve got a deal’. Kathy laughed her socks off.” But just eight years after they married, Kathy had her

  8. Accessing your GP

    older people are finding it extremely challenging to manage the shift towards the greater use of telephone and digital communication in GP practices, a change accelerated by the pandemic. Especially if they ... visit their surgery to see a clinician face to face every time. And for many other older people the telephone – often a landline – is their main form of communication and one they are happy to use

  9. My strong and resilient mum

    cancer in the February, and then passed away in the March,” says Julie. As well as having to deal with the emotional impact of losing her life partner , Brenda found that she faced practical difficulties ... Brenda has benefitted from the Age UK Telephone Friendship Service , which connected her with someone to speak to on quieter days. Brenda now talks to Jasmine, her telephone friend, once a week, and shared her

  10. Fundraising promise

    want to give or wish to cease giving, we will respect your decision We will have a procedure for dealing with people in vulnerable circumstances and it will be available on request Where the law requires ... that you don’t want us to contact you in a particular way we will not do so We will work with the Telephone, Mail and Fundraising Preference Services to ensure that those who choose not to receive specific

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