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  1. Crucial connections

    a natural human emotion. We are hardwired to need social connections – whether it’s a simple hello that makes someone’s day, a companion to get out and about with, or a telephone friendship ... of the line For older people who are missing out on regular conversation, a weekly chat over the phone can make a huge difference. This is the case for Seetal and Sheila, who have both found new connections

  2. The power of volunteering

    shares why he treasures Age UK's many volunteers. Volunteering is a terrific idea. At its heart is a simple concept: we give something that is incredibly precious – our time – to help people, our ... Consort. It was a joy to meet volunteers for the Age UK Telephone Friendship Service . This is such a simple yet brilliant idea. Lauren, who is in her mid-20s, works in HR and has been volunteering with the

  3. Looking out for loneliness this winter

    be the only conversation an older person has with another human for days at a time. Waiting on the phone to try to talk to customer services at an energy company can be trying and tiring. Sadly, we know ... Age UK Telephone Friendship Service . The service is a simple piece of magic, with volunteers giving isolated older people a weekly, 30-minute phone call to bring some happiness and help them know they’re

  4. Responding to the cost of living crisis

    and her card was blocked – a simple mistake which caused life to spiral out of control. Valerie was unable to buy food so was living on dried pasta. Her phone had been disconnected and her boiler ... to collect and return Valerie home. They spoke to the phone company and got them to agree to waive the outstanding bill and arranged for a new phone line to be installed. A gas engineer was also booked

  5. PPI complaints

    aren’t sure whether you had PPI, you should check with your provider. Checking whether you had PPI is simple and free. Don’t worry about paperwork, you just need your name, date of birth and relevant previous ... complain directly to the provider who sold you PPI. Providers are obliged to make complaining about PPI simple and will help you through the process. There are a few ways you can contact your provider to make

  6. Seasonal affective disorder (SAD) symptoms & treatment

    – and the shorter days and darker mornings can really affect your mood. But there are lots of simple things you can do to help boost your mood. Get natural sunlight when you can Getting outside in the ... in touch with people. Try to find ways to reach out to friends and family – by giving them a phone or video call, sending them an email, or even writing them a letter. Find out more about how to make

  7. Breaking down barriers to volunteering

    volunteers with older people who would love a conversation on a regular basis – a process that's so simple yet rewarding for everyone involved. If we had more volunteers, we could support so many more older ... their busy working days to support Age UK through volunteering, from signing up to make a weekly phone call to an older person, to helping their local Age UK put on an Easter bonnet-making class. Finally

  8. 7 steps to a great night's sleep

    Simple tips to have you sleeping peacefully through the night. Our sleep patterns change as we get older. We sleep lighter and less, we wake more often in the night, and we're more sensitive to noise ... book, having a bath, or doing some gentle stretching. Once you're in bed, try not to look at your phone or tablet and avoid watching TV if possible. That's because LED light from digital screens may prevent

  9. MoD Discount Service

    Service pride themselves on the variety of their offers, with members able to make savings on holidays, phones, energy bills, dining out, cars, travel, clothing, trips to the cinema, shopping, gifts and more

  10. Are landlines being phased out?

    may also hear this referred to as a digital landline or 'Digital Voice', the name of BT's new home phone service. BT is one of many network providers making this change. Once you've moved to the new digital ... mobile phone or battery backup unit for emergency calls (but we have more information about this below).   What is a digital landline? Will I need an internet connection to make phone calls?

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