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  1. Offline and Overlooked

    would just prefer to handle their finances, their bills or their health matters in person or over the phone. No one should feel forced to perform important tasks online if they don't feel comfortable. Older ... don’t use a smartphone. 1.6 million people of the same age group don’t use any sort of mobile phone. Why aren’t more older people online? Age UK is committed to helping more older people

  2. How to transfer money or pay someone online

    your smartphone app will reach the recipient’s account within 2 hours, and sometimes it's received immediately. Once you've sent money to someone once, their details will be stored and you won’t ... your answers to the following questions: Do you know the person you're sending money to? Has someone phoned you out of the blue asking for money or claiming to be from your bank? Have you been put under pressure

  3. A guide to online banking

    statement or letter). How you set up online banking may vary slightly depending on your bank. You can phone your bank to enquire about their particular process, but it may include some of the following steps: ... your balance and send payments. If you have an Android phone or tablet, you can find banking apps in the Google Play Store. If you have an Apple phone or tablet, you can find banking apps in the App Store

  4. The Rothesay Foundation

    were eligible for state benefits, both in person at selected local Age UKs and through a dedicated phone number to the Age UK Advice Line. The Rothesay Foundation’s pilot programme with Age UK identified ... provide the same service over the phone. The funding will also support us to follow up with callers on the progress and outcome of their claim, ensuring they receive the help they need to successfully

  5. Practical ways to help older people

    challenging. 1. Keep in touch Phone your older relatives and friends and ask if they need anything and let them know if they do, you can help out. And while you’re on the phone, why don’t you have a chat ... shopping on their front doorstep, knock on their door and step back while you ensure they safely receive it. Make sure you stand 2 metres away from them at all times. You could help an older person who

  6. Volunteer with The Silver Line Helpline

    By giving just 1 hour of your time a week, or more if you can, you could offer friendship over the phone to an older person day or night who may feel lonely, isolated and in need of support. We are always ... across the whole 24 hour period at a time convenient to you. Here are some of the benefits you'll receive as a volunteer:  Confidential advice and counselling support. We’ll cover approved expenses

  7. Free Wills Month 2026

    chosen solicitor and take part as soon as you can. If it's not in your area, you can sign up to receive our email reminders to take part. Sign up for reminders Free Wills Month will be returning in October ... any questions, our legacy team are here to help. Please don't hesitate to get in touch. Over the phone:   020 3033 1421 Via email:  legacies@ageuk.org.uk

  8. Your donations go further with Gift Aid!

    have paid or expect to pay enough UK income/capital gains tax in the tax year your gift was received to cover all the Gift Aid donations you made to charity that year you need to make a Gift Aid ... remember to tick the Gift Aid declaration box on the form By giving us a call We can receive Gift Aid declarations over the phone. Just give us a call on 0800 169 8787. Our lines are open Mon to Fri, 9am to 5pm

  9. The ingredients for a better life

    once or twice a week.” Iris on the support she received thanks to Age UK Before the support, I was struggling. I was very grateful to receive the extra money, and it’s improved my life a lot ... can’t afford that’,” says Iris. “Food went by the wayside.” Since receiving support from Age UK, she is now able to afford a good diet , with fresh vegetables and meat. Having

  10. Unreasonable, discriminatory and/or abusive behaviour policy

    advice and support for older people who need it most. There are many ways to contact us, including phone, email, post, webchat, social media, and in-person. We are committed to providing high quality, inclusive ... and gestures, sexually offensive jokes, images and content. Refusing to leave premises, stop making phone calls or making other contact when formally requested to do so. False allegations against a staff

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