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  1. Silver Line Helpline.pdf

    for those who enjoy answering calls and for those who love calling - it’s a win-win!” Helen, a volunteer for The Silver Line Helpline. Calls are always free It’s always free to call us, whether from a ... If you’re missing the joy of regular conversation, this service matches over-60s with a friendly volunteer for a weekly chat. To find out more, visit www.ageuk. org/telephonefriendship, call 0800 434 6105

  2. Fit as a Fiddle - Independent Age (PDF)

    ................................................................ 7 2.2.1 Activities delivered: volunteer training and one to one support................................................. 7 2.2.2 Activities ... ........................................................................................... 10 Volunteer training for one to one support: ..............................................................

  3. Cascade Training Programme - Final Evaluation Report (July 2015).pdf

    engagement and partnerships ................................................ 30 7. Impact on volunteers and volunteering ...................................................................... 34 8. Impact on ... Activity Coordinator staff, and volunteers. 4 Executive Summary Overview The Cascade Training (CT) programme provides resources to organisations to help them train volunteers (new or existing), as well

  4. Everything is online nowadays (PDF, 800 KB)

    someone below.) In this paper the comments set out in boxes are based on the notes made by the mystery shoppers and, in a few cases, direct quotes they wrote down at the time of the call. (See appendix for more ... very helpful once you speak to advisor. In two cases we gave up. In one of these the mystery shopper spent 25 minutes going through every option, but failed to talk to an actual person or to be put

  5. Fit as a Fiddle Life and Soul evaluation report (PDF)

    better like I used to.... I still use my stick but I am not relying on it” John- Life and Soul Volunteer at Pinetree, Peterborough. 3 Thanks to:  The staff, co-ordinators and managers ... project.  The volunteers who undertook the training and engaged with their peers to improve their health and well-being. Thank you to all of the many residencies, trainers, volunteers and residents who

  6. RB_Feb17_Age_Friendly_business.pdf

    right pace, with patience and respect, and reduce the use of telephone menus. Do not ignore older shoppers or make assumptions about what they want to buy or what help they need. Support older people to ... and trolleys.20 Some people we talked to suggested that shops should, where possible, provide volunteers to assist people by going around and collecting the items they want. People in our Norfolk group

  7. Consultation response - Access to Cash, HM Treasury.pdf

    impact on living and working patterns, we need local communities that can best attract and retain shoppers and businesses. Changing demand will mean there will come a time when it is necessary to review ... older people in easily accessing the cash they need to pay back family, friends, neighbours, and volunteers who have shopped or run errands on their behalf. For some of these people, their needs may be served

  8. Cascade Training Programme - Final Evaluation Report (Summary Booklet).pdf

    Training Programme Empowering volunteers to support older people to improve their health and wellbeing The Cascade Training Programme supported organisations to empower their volunteers and staff to help older ... and encourage vulnerable older men to take part in new activities. Moving Movements Training for volunteers in the importance of understanding faith and culture when engaging older people from ethnic minority

  9. Gender pay gap report , April 2020.pdf

    the gender pay gap, will be driven by a need to improve the experience of, and support for, our shoppers and callers. We are committed to improving the wage progression of women and to reduce the gender

  10. Technology_Together_Pilot_Evaluation_Outcome_Impact_Map.pdf

    people Older people: Number completing courses and training Young people: Number of applications to volunteer Organisation: LAUKs foster better local relationships Young people: Experience increased confidence ... Organisation: Increasing reach of volunteers and older people, deliverability capacity and expertise. Young people: Experience increased work-place skills Training Material: DI/Volunteer toolkit Organisation: DI

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