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  1. Age UK Trading Personal Alarms

    the button on your lightweight pendant to connect to the UK-based Emergency Resolution Centre; no phone numbers to remember. Your call will be answered in seconds – 24 hours a day, 7 days a week. ... use a multi-network SIM like a mobile phone. You do not need a telephone landline and the base unit only needs to be plugged into a power socket. There are no phone bills or extra data charges as everything

  2. Vaccines

    evidence tells us that getting vaccinated is safer than not getting vaccinated.  If you have received an invitation for a flu or COVID-19 vaccine from the NHS, via text or letter, you will be able to ... to book your appointment via The National Booking Service . People who have not received a notification may also be eligible to book using the service.  You can use the service to: check if you

  3. Pension Credit take-up – a problem that hasn’t gone away

    households are missing out on Pension Credit – around 2 in 5 (39%) of those who are entitled to receive it. The figures also show that around 1 in 7 of those who should be claiming Housing Benefit to help ... is already receiving a State Pension. And Age UK has lots of great information on our website including a benefits calculator to help people find out what could be due to them. Help by phone For the many

  4. Talking therapies and how they can help

    improves mood. I try and deliver those strategies in consultations, whether that’s over the phone or face-to-face with patients. "Older adults respond to it because they don’t think it’s ... sessions or, if the person’s problem is more deep-seated, they may need longer so therefore receive what is called ‘High Intensity Therapy’. That’s an unfortunate term as, to some

  5. Complaining about NHS services and hospitals

    expect good quality services from the NHS. If you’re unhappy with the service or care you receive, or feel you've been treated unfairly, you can make a complaint. You can make a complaint about any ... able to solve the problem quickly before it gets any worse. You can make a complaint in person or by phone, letter or email and they should acknowledge your complaint within 3 days. Step 2: Make a formal complaint

  6. Fighting against digital exclusion

    Receiving support and giving back We speak to Diane* about her work in response to being digitally excluded, how Age UK’s services have made a difference, and why she’s leaving the charity a gift in her ... the restrictions of the pandemic ended, the availability of ‘offline’ options like the phone and post would return to normal. This wasn’t to be the case, though, and Diane’s increasing

  7. Government help for energy bills

    this if you or your partner have an account with a participating electricity supplier and receive the Guarantee Credit part of Pension Credit, or if you're in receipt of another means tested ... supplier and network operator has its own Priority Services Register. You can register with both by phone or, for some companies, you can register online. Find your energy supplier and your network operator

  8. Responding to the cost of living crisis

    and it has helped me so much.” Stepping in to keep Valerie safe More than 8,000 older people received home support services thanks to the Cost of Living Response Fund, including Valerie, from Lincolnshire ... caused life to spiral out of control. Valerie was unable to buy food so was living on dried pasta. Her phone had been disconnected and her boiler wasn’t working, so she had no hot water and only a gas

  9. Accessing your GP

    would manage if it wasn’t for me and my brother. She can just about text but those automated phone systems defeat her, they are so confusing. And engaging with her GP practice has become so hard for ... accelerated by the pandemic. Especially if they are not online and do not find it very easy using the phone because they are hard of hearing, or have cognitive decline, are very much on their own and have no

  10. Black History Month: Community and culture

    had to stay at home, so I’d receive phone calls from people asking when we’d be coming back and resuming the service. I’m still getting those phone calls now, asking when we’ll ... current situation. “We don’t just give up – we continue to speak to each other by phone now. We will be back!”

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