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  1. Unreasonable, discriminatory and/or abusive behaviour policy

    This policy sets out the kinds of actions and behaviours that may have a negative effect, and what we will do if they occur. It applies to everyone who interacts or communicates with us, including service

  2. Age UK Weekly Lottery Licence & Rules

    time. The Promoter may amend these Rules at any time. The Promoter will notify you of any significant changes to these Rules and will publish the updated Rules on Age UK’s Website. The Promoter may ... necessary) updating the Promoter with your accurate and up to date contact details and the Promoter will be in no way liable for any failure or inability to contact you due to any errors, omissions or inaccuracies

  3. Terms and Conditions

    to third party material on this Site, it will review the matter and remove material at its sole discretion. The Age UK Group and/or its National Partners will have no further liability to either party ... does not warrant that the functions contained in the material in this Site will be uninterrupted or error-free, that defects will be corrected, or that this Site or the server that makes it available are

  4. Age UK Weekly Lottery complaints procedure

    tried and has failed to bring about a satisfactory solution, that a more formal complaints procedure will be used. Step 1 Seek Resolution from the Central Complaints Team Please write, e-mail or telephone ... working day we will send a letter or email of acknowledgement. We aim to resolve your complaint within 5 working days. Should your complaint require more detailed investigation then we will keep you updated

  5. How to make a complaint about an energy company

    on their website. 2. Contact the Energy Ombudsman Contact the Energy Ombudsman to register your dispute if your complaint hasn't been resolved after 8 weeks (6 if you're an SSE customer) or if you're unhappy ... do I register my complaint? You can either:  register your dispute online on the Energy Ombudsman website , or register your dispute by calling the Energy Ombudsman on  0330 440 1624 . Don't stop

  6. Age UK Raffle complaints procedure

    tried and has failed to bring about a satisfactory solution, that a more formal complaints procedure will be used. How we'll respond We'll treat your complaint seriously. We'll endeavour to address complaints ... complaints made by telephone, email and in person within 2 working days. Complaints made in writing will be acknowledged within 5 working days of receipt. If we need to make further investigations, we'll confirm

  7. Human rights

    public authority. All human rights are potentially relevant to you; however, it is likely that you will find some more significant to you than others. I have the right to have my life protected and not ... severe treatment to reach the threshold of Article 3, however whether treatment meets this threshold will depend on the facts of the individual case. Torture is severe physical or mental harm inflicted by

  8. Thanks for signing up

    You will receive your first Act Now Age Better email newsletter soon. Return to home

  9. Fundraising promise

    respect, fairness, honesty, and clarity in our fundraising activities. We will keep our fundraising practices under review and we will work with others with the aim of improving practice across the charity ... please don’t hesitate to email us or call 0800 077 8751. We will commit to high standards We will adhere to the Fundraising Code of Practice We will monitor fundraisers, volunteers and third parties working

  10. Protecting older people’s precious right to liberty

    stay in. We are also concerned the Bill does not strike the right balance when a case is complex or disputed; we believe there should be more independent oversight. Care home managers themselves say they do

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