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  1. Getting started on the internet

    GP appointments online. In some cases, your appointment itself may take place online, or over the phone. To find out more, visit your GP's website or use the NHS app to book appointments.  Click here ... have the option to listen live on their website or have an app that lets you listen from your mobile phone or tablet. For example, you can listen to all BBC radio stations and podcasts via the BBC Sounds

  2. Do what you can

    towards that goal. “If, for example, someone is finding it difficult to get out of a chair, I suggest bringing yourself to the edge of the chair, and using the support of its arms, bring yourself to ... another. Many older people also feel lonely and isolated, and because they haven’t been as mobile as they used to be, they are becoming physically weaker in the lower body and balance has been impacted

  3. Dealing with disputes at work

    example, having a meeting with your manager to chat about your concerns and see if they can make any suggestions that might help. If you aren’t happy with the outcome of this, you can raise a formal grievance ... arrange a meeting with you to discuss your grievance, so that you can explain the problem and suggest what you think should be done about it. You are allowed to bring someone to accompany you to

  4. Elaine reflects on Black History Month

    assistance too, having contacted the Age UK Advice Line . The service supported Elaine, who has mobility issues caused by osteoarthritis, in applying for a Personal Independence Payment (PIP) , a benefit ... remains as important as ever. “It’s nice to focus on people and highlight them,” suggests Elaine, “but I think we need to be doing this more than one month a year.” This Black

  5. A day in the life of the Age UK Advice Line

    organisation who can offer the advice and support she needs. 9.55am: Ahmed speaks with a lady who has poor mobility and long-term health conditions and needs help around the home and garden . Together they complete ... falling at home. Rebecca arranges to send a useful information guide about getting help at home , suggests some local services that could help and provides the number of our specialist advice team, so she

  6. I'm worried about someone feeling lonely

    than sitting down for a face-to-face chat – or to start the conversation over text or on the phone. If they're not ready to talk, it's best not to push them too hard. But you can let them know that ... feeling or if there's anything you can do to support them. Make plans with them.  You could suggest meeting for lunch, going for a walk, or trying out a new club or activity together. Encourage them

  7. Talking therapies and how they can help

    generational thing. While younger adults would come out and say they’re depressed, older adults may suggest they need a tonic, are having trouble sleeping, or are feeling a bit irritable. The language used ... improves mood. I try and deliver those strategies in consultations, whether that’s over the phone or face-to-face with patients. "Older adults respond to it because they don’t think it’s

  8. A guide to smart meters

    you don’t have to submit any readings. You don’t need to have internet access or strong mobile service at your home, as smart meters use a separate, bespoke wireless system to stay in contact

  9. Michael's story

    he feels lucky to have survived – Michael has needed to use a wheelchair, and his limited mobility has left him feeling increasingly isolated. Despite living in the same sheltered accommodation in ... or wife to greet. Nothing at all.” Michael Knowing there's always a voice at the end of the phone has been life-changing. Finding a “diamond” Something that will certainly reduce the loneliness

  10. Top tips for grandparents

    completely alien at times. You're probably used to finding them staring intently at a screen – be that a phone, tablet or computer. Sometimes it can be hard to know how to talk to them about the things they're ... Why not consider taking them on a day out somewhere you'll all enjoy? They could still bring their phones with them, but you could encourage them to take photos or videos of your day trip to help keep them

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