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  1. Safeguarding policy

    Learn about Age UK's commitment to safeguarding. Discover how our policies and procedures are important in ensuring the protection of older adults. Read more…

  2. Policy and research

    because it has the power to transform older peoples’ lives for the better. Find more about our policy and research here.

  3. Policy and Research update

    Monthly bulletin round-up of the latest Age UK policy and research work.

  4. Age UK Complaints procedure

    Age UK complaints procedure

  5. Unreasonable, discriminatory and/or abusive behaviour policy

    This policy sets out the kinds of actions and behaviours that may have a negative effect, and what we will do if they occur. It applies to everyone who interacts or communicates with us, including service ... service users, customers, donors and supporters.

  6. Age UK Raffle complaints procedure

    At Age UK Lottery, we welcome your feedback and take all comments and complaints very seriously. Please contact us via Phone, Email or Post with details of your complaint.

  7. Age UK Weekly Lottery complaints procedure

    At Age UK Lottery, we welcome your feedback and take all comments and complaints very seriously. Please contact us via Phone, Email or Post.

  8. How to challenge a benefits decision through mandatory reconsideration

    Age UK provide Information about what procedures to take if you dispute the decision made about your benefits entitlement.

  9. Disciplinaries and dismissals at work

    Worried about disciplinary or dismissal procedures at work? Feel you've been unfairly treated? Find out more from Age UK.

  10. Research digest

    Interesting news and developments in the field of ageing research and policy.

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