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Response to CQC ‘State of Care’ Report

Published on 23 November 2012 12:30 PM

Embargoed 00.01 hours 23 November 2012

‘It is appalling that 15% of hospitals and 20% of nursing homes failed to ensure people were given the food and drink they needed and that a significant proportion were equally unable to protect the dignity and respect of their patients and residents.

‘Staff across health and care services have a professional and moral duty to make sure the dignity of their patients and residents is enshrined in every action. This means involving people in decisions about their care, providing care that treats people with respect and helping people to be as independent possible. 

‘Age UK renews its call to Government to take the responsible course by appropriately funding and guaranteeing fair access to high quality health and social care services.

‘In particular, this report shows the dire consequences of a social care system that has been under increasing financial pressure over the last eight years and in many areas is now financially stripped to the bone. This is particularly evident in inadequate staffing levels and a widespread failure to train staff adequately.

‘This survey underpins the urgency for social care funding reform so that those older people who struggle daily with chronic ill health, frailty and disability have the peace of mind that they will be well cared for at their time of need.'

-Ends-

Media contact: Hilary Carter
Tel: 0203 033 1444
Out of hours:  07071 243 243

Notes to editors

Age UK
For media enquiries relating to Wales, Scotland and Northern Ireland please contact the appropriate national office: Age Scotland on 0131 668 8055, Age Cymru on 029 2043 1562 and Age NI on 028 9024 5729.

Age UK is the new force combining Age Concern and Help the Aged, dedicated to improving later life.

We provide free information, advice and support to over six million people; commercial products and services to well over one million customers; and research and campaign on the issues that matter to people in later life. Our work focuses on five key areas: money matters, health and wellbeing, home and care, work and learning and travel and lifestyle. We work with our national partners, Age Scotland, Age Cymru and Age NI (together the Age UK Family), our local Age UK partners in England and local Age Concerns. We also work internationally for people in later life as a member of the DEC and with our sister charity Help Age International.

Age UK is a charitable company limited by guarantee and registered in England (registered charity number 1128267 and company number 6825798). Age Concern England and Help the Aged (both registered charities), and their trading and other associated companies merged on the 1st April 2009. Together they have formed the Age UK Group ("we").  Charitable services are offered through Age UK and commercial products are offered by the Charity's trading companies, which donate their net profits to Age UK (the Charity). 

Last updated: Oct 06 2017

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