Age UK responds to the Government's review of access to face to face banking services
By: Age UK
Published on 14 May 2026 10:00 AM
Caroline Abrahams CBE, Charity Director at Age UK said: “This Review is very welcome as we hear regularly from older people who find their bank branch shuts and it then becomes very difficult for them to manage their money. While there are strong rules around cash access, banking services are less well protected, and we’ve long argued that access to face-to-face services should be put on a statutory footing as well. It's true that only a minority of people rely on face-to-face banking, but for them it’s absolutely imperative that they can manage their money in a way that meets their needs.
“We look forward to working with the Review team as they explore the best ways of safeguarding these essential services.”