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You're not alone

We'll all experience feelings of loneliness at some point in our lives. However, for many older people, loneliness has unfortunately become a way of life. But Age UK know what do.

The Age UK Advice Line

Our free, confidential, national phone service is open 8am-7pm, 365 days a year for older people, their families, friends, carers and professionals. Whatever the worry, we’re here to offer support.

We understand you don't necessarily have to be alone to feel isolated from those around you. There are lots of reasons why someone might feel lonely.

There are almost a million older people across the UK who say they often feel lonely. 

Find out more about the work we're doing to make older people know they're not alone, and that they have someone to turn to.

Telephone Friendship Service

Age UK's Telephone Friendship Service helps provide vital friendship to those who may have otherwise gone a week, even a month, without talking to anyone.  

In 2021, we supported 157,021 friendship calls to older people. With 9 in 10 older people saying their wellbeing had improved since their first call. 

Loneliness is devastating. I don't know what I would've done if it wasn't for Age UK's Telephone Friendship Service. I always look forward to Gemma's call.


Regular telephone friendship calls

If you're feeling lonely, our telephone friendship service could help match you with someone for a friendly, weekly chat. If you're looking to volunteer, we'll match you with someone looking for a friend. You really can change someone's life from the comfort of your living room.

The Silver Line Helpine

The Silver Line is open 24 hours a day, every single day of the year to make sure we're here whenever someone fancies a chat or needs to hear a friendly voice. 

We're always free for a chat

Some people call us for a chat, some call to tell us about their day and others call just to say good morning. Whatever the reason for the call, we're here to listen. Every single day of the day.

We're here to provide practical support

We understand that when it comes to feeling of loneliess, anxiety and depression there won't be one solution for everyone. We've put together lots of helpful tips to help you or someone you care about find support and stay connected. 

Your mind matters

It can be difficult to know who to talk to if you're feeling worried or anxious. But we're here to support you.


Whether you or someone you know is feeling lonely, we're here to help with information written with you in mind.

Find out about befriending services at your local Age UK


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Evidence of loneliness

We make sure our work to support those experiencing loneliness is supported by evidence and data. 

Loneliness research and resources

We work to make sure the issue of loneliness is taken seriously, those feeling lonely have somewhere to turn and when someone turns to us, they are supported in a way that shows we understand.

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