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  1. CRS_July17_CMA_Care_Homes_Market.pdf

    complaints process, and a deposit protection scheme.  Even with improved complaints processes, advocacy and support services are needed to help people make complaints. One idea that might be worth considering ... support available to individuals and families at the time of decision-making. We strongly support advocacy services such as ‘care navigators’, and many local Age UKs offer similar services. However, such

  2. RB_Dec12_IA_for_Older_People_Evidence_Review_update.pdf

    often delivered by services that are called something else, such as ‘welfare benefits service’. Some advocacy services are essentially delivering information and advice (I&A) casework and representation – advocating ... within their work. However, the advocacy function is distinct from I&A. The clearest definition of advocacy is from the Disability Rights Commission, which describes advocacy as ‘an individual being supported

  3. Policy position: age friendly health services (PDF)

    universal access to information and advice in a range of formats. People should have the right to advocacy support whenever needed.  NHS commissioners and providers must incorporate voluntary sector organisations

  4. RB_July18_ Mental_Capacity_(Amendment)_Bill_(HL)_Second_Reading.pdf

    people need to enable them to live autonomously and independently. The Bill positions access to advocacy as a key safeguard. While we strongly support this, current services would not be able to meet the

  5. Policy position: dignity in health and social care (PDF)

    their friends and families. Greater influence, as individuals or collectively, in decision making, advocacy to help people to put forward their views, and a clear framework of rights can all help in this

  6. For Later Life - Building financial resilience (PDF)

    Tom McPhail, Head of Policy, Hargreaves Lansdown  Melinda Riley, Head of Policy, Technical and Advocacy Team, Pension Advisory Service Overview The workshop looked at how to support and encourage financial

  7. Age UK Connects Service Volunteer Role Profile.docx

    individuals to relevant specialist local or national agencies Provide information and light touch advocacy/support as necessary to gain a positive outcome Give, wherever possible, the Connects Service team

  8. Letter to Chris Hemsley, Payment Systems Regulator, (Oct 2023).pdf

    Trading Standards Scams Team RachelAlmeida Assistant Director, Victim Support RocioConcha Director of Advocacy, Which?

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