Love Christmas terms and conditions
These Terms and Conditions are issued by Age UK and govern its relationship with you (“You”, the “Ticket Holder”) in relation to the Event.
The Event
The Age UK Love Christmas Carol Concert 2022, commencing 19:00 hrs on 8th December 2022 (“the Event”) at St Botolph’s-without-Bishopsgate, London, EC2M 3TL (“the Venue”).
This year’s Event will be available for you to attend either in person or virtually from the comfort of your own home.
These Terms and Conditions shall apply to Ticket Holders attending both in person and virtually unless specifically stated otherwise.
1. Tickets
1.1. The sale of tickets and attendance at the Event is subject to these Terms and Conditions.
1.2. Bookings may be made through Age UK’s appointed booking and fulfilment agent.
1.3. Age UK shall have no responsibility for any ticket that is lost, stolen, damaged or destroyed. No duplicate tickets will be issued.
1.4. Unless Age UK has given its prior permission. You may not resell tickets or deal with tickets in any way for example by using them as part of any advertising, competition or promotion.
1.5. Concession tickets only apply to those who are under the age of 12 or are over the age of 60.
1.6. Due to the structure or layout of the Venue views or accessibility may be restricted or obstructed.
1.7. Please notify Age UK through its appointed booking and fulfilment agent of any access requirements prior to booking, for example if you require wheelchair or mobility scooter access.
2. Refunds
2.1. Tickets cannot be cancelled, exchanged, or refunded unless the Event has been cancelled or abandoned under the circumstances described in clause 7 (‘Events beyond Age UK’s control’) or you are unable to attend due to circumstances set out in clause 5.12.
2.2. Any refund will be limited to the face value of the ticket.
2.3. If you are entitled to and desire a refund, Age UK requests that you notify it within one month, via events@ageuk.org.uk. You must act in a timely manner.
2.4. Refunds shall only be made to the person who paid for the ticket and where possible using the same payment method as used for purchase.
2.5. Your statutory rights as a consumer are not affected by these Terms and Conditions.
3. Changes to the event
3.1. Age UK may amend or alter the published details and programme of the Event.
3.2. Age UK cannot guarantee the appearance of any named artist, host, performer or contributor whose appearances are subject to availability and any other professional commitments.
4. Recording and media equipment
4.1. Ticket Holders consent to being included in any photography, live- streaming, broadcasting, transmitting, filming and/or recording and any subsequent use or exploitation of any images and recording of the Event for no fee.
4.2. Recording, broadcasting, filming, streaming or transmitting (by digital or any other means or media) any audio, visual or audio-visual material or any information or data of the Event or the Venue is not permitted unless Age UK has given its prior written permission.
5. In-person Admission and attendance
5.1. A valid ticket must be produced and presented to enter the Venue and attend the Event.
5.2. Ticket Holders acknowledge, agree and will respect the fact that the Venue is a place of worship and will behave accordingly and appropriately at all times.
5.3. Unsuitable or dangerous items must not be brought into the Venue, the Venue management staff may conduct security searches to ensure safety of Ticket Holders, any inappropriate items may be confiscated.
5.4. A Ticket Holder may be ejected from the Venue if they fail to comply with reasonable requests or instructions of Age UK or Venue management staff.
5.5. Age UK shall not be obliged to provide a refund to Ticket Holders who are refused entry or are ejected.
5.6. All under 16s must be accompanied by an adult.
5.7. Babes in arms do not require tickets. The Event is not recommended for children under 3 years of age.
5.8. Ticket Holders may only leave and re-enter the Venue during the Event at the discretion of the staff, stewards and agents of Age UK and the Venue.
5.9. Food or drink may not be consumed in the Venue.
5.10. Do not drop litter in the Venue, waste and rubbish must be disposed of using designated disposal facilities.
5.11 Ticket Holders are not permitted to bring large bags and suitcases into the venue.
5.12 If the Ticket Holder or anyone within your household have been diagnosed with and/or have recently been experiencing any symptoms of COVID-19 (persistent new cough, high temperature or a loss of sense of taste or smell) or any other contagious disease prior to the Event, the Ticket Holder shall not attend the Event in line with any and all national or local government guidelines and/or such other requirements as are specified by us from time to time. In these circumstances you will be offered the option of either attending the Event virtually or receiving a full refund.
5.13 Ticket Holders arriving late after the start time may not be admitted. Age UK cannot guarantee a seat for late arrivals.
6. Virtual Admission and Attendance
6.1 The Event will be web-based and accessed through desktop or mobile devices using the link provided by Age UK. Please note that Ticket Holders are solely responsible for ensuring that they have the necessary desktop or mobile equipment and internet connection for accessing the Event.
6.2 Ticket Holders are responsible for use of any link provided to them and preventing any unauthorised use of such link. Ticket Holders must ensure it is not shared with anyone else. If Ticket Holders believe there has been any breach of security such as the disclosure, theft or unauthorised use of any such link then they must notify Age UK immediately.
6.3 A Ticket Holder may be refused access or ejected from the virtual Event if they fail to comply with the reasonable requests or instructions of Age UK.
6.4 Age UK shall not be obliged to provide a refund to Ticket Holders who are refused access or are ejected from the virtual Event.
7. Events beyond Age UK’s control
7.1. Age UK may cancel or abandon the Event due to the occurrence of any events or circumstances that arise that are beyond Age UK’s reasonable control. Such events are so-called ‘force majeure’ events such as Royal, or State occasions, and include acts of God such as severe climatic or weather conditions, fire, disease, epidemics, pandemics, war, accidents, acts of public enemies and terrorists, strikes, embargoes, local disputes and civil commotions, power failure, failure of equipment.
7.2. Whilst Age UK will use its reasonable endeavours to mitigate the effects of any of the events described in this clause 7, Age UK may at its discretion re-schedule the Event or cancel the Event.
8. Liability
8.1. Age UK’s liability to You for and in connection with the Event shall be solely limited to the ticket price paid by You and where applicable to the ticket booking fee (if any).
8.2. Unless otherwise allowed and provided for under applicable law, neither Age UK nor the Venue will be responsible for any loss, injury or damage to any person or property.
8.3. Nothing in these Terms and Conditions seeks to exclude or limit Age UK’s or the Venue’s liability for death or personal injury caused by Age UK’s or the Venue’s negligence, or for any other type of liability that cannot be excluded or limited under applicable law.
8.4. Your statutory rights as a consumer are not affected by these Terms and Conditions.
9. Your choice to receive information and Data Protection
9.1 Age UK is committed to putting You in control of your data so You are free to change your marketing preferences (including to tell Age UK that You don’t want to be contacted for marketing purposes) at any time using: contact@ageuk.org.uk, or by telephone: 0800 169 87 87, or post: Head of Supporter and Customer Engagement, Age UK, 7th Floor, One America Square, London, EC23 2LS. For further information please access Age UK’s Privacy Policy.
9.2 Age UK will not use your personal information for marketing purposes if You have indicated that You do not wish to be contacted and will retain your details on a suppression list to help ensure that it does not continue to contact You. However, Age UK may still need to contact You for administrative purposes like where it is processing a donation or thanking You for your participation in an event.
10. Applicable law
10.1 These Terms and Conditions shall be governed by English law and are subject to the jurisdiction of the English courts. About Age UK Age UK is a charity registered in England and Wales (number 1128267) and a charitable company limited by guarantee registered in England and Wales (number 6825798). Registered address: 7th Floor, One America Square, London, EC23 2LS