If you are unhappy with any aspect of our work, we would like to hear about it. We value all feedback, both good and bad, and welcome the opportunity to learn and improve.
Complaints should be raised within 3 months of the matter in question
Complaints should be directed to:
Customer Engagement Team
1-6 Tavistock Square
Tel: 0800 169 87 87
If your complaint has not been resolved satisfactorily a review will be conducted internally.
If your complaint is about Age UK’s fundraising and you are unsatisfied with Age UK’s response you can escalate your complaint to the Fundraising Regulator. Age UK is a member of the Fundraising Regulator and agrees to fundraise in accordance with the Code of Fundraising Practice and the Fundraising Promise.
Age UK is a registered trademark of Age UK. The use of the name and logo is done so under licence between Age UK and Age UK Enterprises Limited. Age UK Enterprises Limited is registered in England and Wales number 3156159. Age UK Enterprises Limited registered address: Tavis House, 1-6 Tavistock Square, London WC1H 9NA.