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Advice on caring for someone in another household

We know that many people provide care and support to an older person they don't live with. The pandemic has made providing care and support more challenging. 

Caring for someone you live with?

There's specific information for how to provide care and support to someone who lives with you.


Am I a carer?

Being a carer for someone can look really different to each and every person. You might not even consider yourself a carer, just someone who lends a hand or pops to the shops for someone you know. But if you provide support for someone – whether you’re paid or not – then you're a carer.

You may care for someone by:

  • picking up essential supplies
  • checking in with them on a regular basis
  • supporting them to take their medication
  • providing cleaning services
  • supporting someone to stay independent at home with personal care such as helping them to eat, move about the house or shower.

If you care for someone, it's a good idea to put together an emergency plan, just in case something happens, or guidance changes, and it becomes trickier for you to keep providing care.

Your emergency plan should include:

  • the name and address and any other contact details of the person you look after
  • details of any medication the person you look after is taking
  • details of any medical appointments they need to keep
  • details of any ongoing treatment they need
  • details of what you do to care for the person
  • who should be contacted if there's an emergency.

Perhaps there's a family member, friend, trusted neighbour or a local community support group that could step in and help if necessary?


Can I still provide care for someone in their home if I don’t live with them?

If you provide care that requires you to go into someone’s home – perhaps you help them to get out of bed, move around their house, take their medication, or get dressed – then you can carry on doing this.

But, if you do so, you have to follow simple hygiene steps to protect the person you care for. These include:

  • washing your hands when you arrive and often during your visit, using soap and water for at least 20 seconds
  • catching any sneezes in a tissue and dispose of it straight away
  • if you do need to cough you should cough into the crook of your elbow
  • consider wearing a face covering if it’s possible for you and the person you are caring for.

If you or the person you care for lives alone or in a singled-adult household, you can form a support bubble with each other. This can make caring easier as it means you can spend time in the house of the person you care for without needing to socially distance.

If you are in an area where lockdown restrictions are in place, it means you would be able to stay at one another's houses and travel together.

You’re only allowed to form one support bubble with another household and once you have formed a support bubble you cannot change who is in the bubble. You can find more information on support bubbles here.

If the person you care for lives in a supported living setting, you should talk to the person you care for and the supported living provider to arrange how you can continue to provide this care. More information on the government issued guidance can be found here.

Download me and pop me on the fridge

We've created a resource with handy information and helpful contact numbers that you can give it someone you might be worried about.


Can I still provide care for someone who lives in a residential care setting?

Guidance on care home visits allows limited visiting where possible – though individual care homes are responsible for their own visiting policies. This includes policies on allowing a carer to provide additional care to a loved one.

Where visits are allowed it’s likely they’ll differ from what may have been in place before the coronavirus pandemic, as care homes will likely take steps to limit the risk of infection. This will probably mean that you’ll be unable to provide care in the same way as you have in the past.

If a care home experiences an outbreak of coronavirus, or is in an area experiencing local lockdown restrictions, it’s likely that the care home will put a no visitor policy in place, which the guidance encourages care homes to do. If this does happen, care homes should ensure there are alternative ways of communicating between residents and families and they provide regular updates to resident’s loved ones of their mental and physical health and how they’re coping.

The care home should make its visiting policy available to residents and families and communicate this clearly with you. It’s likely that you’ve already done so, but if you are unsure of whether you can visit a loved one, we recommend contacting the care home for information about visiting arrangements, or the local authority.


Can I still provide care if I have symptoms or I'm self-isolating?

If you feel unwell, have any symptoms of coronavirus or are self-isolating for another reason (for example you've been advised to by NHS Test and Trace) you shouldn’t carry on providing any care or support.

If this does happen, you should look at your emergency contingency plan if you have one and notify another family member, friend, trusted neighbour or local community support group who would be able to step in and help.

If those options aren't available or appropriate, you can contact your local council or health care provider.

If you do not know how to do this, you can contact NHS 111.

It may also be helpful to contact your local carers support organisation. You can find out about local carer organisations at Carers UK.


Can I still provide care if the person I care for has symptoms or is self-isolating?

If the person you care for has symptoms of coronavirus, you can carry on caring as long as you are not considered ‘clinically vulnerable’ or ‘clinically extremely vulnerable’ and originally told you should ‘shield’.

If this is the case, you should where possible ask friends and family who can support you in providing care to step in. If there is no other option available, you should make sure you distance yourself where possible from the person you care for while they are displaying symptoms and follow guidance in staying safe as much as possible.


Can I help with someone else's cleaning or shopping?

If you help someone with their cleaning, or you usually do the shopping or pick up essential supplies then you can carry on doing so. In local lockdown areas, you're still allowed to go into someone else’s home to provide essential care or assistance to a vulnerable person.

Try to make sure you still take precautions to keep the person you're supporting and yourself safe. These could include:

Ensuring you wash your hands when you arrive – for at least 20 seconds with soap and water – and then regularly during your visit.

  • Try to keep a 2 metre distance from anyone else at all times – perhaps you could ask the person you support to stay in one room whilst you clean or unload the shopping?
  • You could also buy some new cleaning products or use what the person already has, as bringing your own can increase the risk of spreading the virus from home to home.
  • Make sure any surfaces you touch are wiped down clean.

What can I do if I'm worried about their wellbeing?

If you're caring for someone, you may be worried about their wellbeing, particularly with everything going on. It’s normal during this strange time to feel anxious or worried.

If you're very concerned about someone's health or welfare, but don't think it's an emergency you should call 111 for NHS advice, 24 hours a day. If there is an emergency, you should call 999.

If the person you care for develops symptoms of coronavirus it's important to follow guidelines on booking a test and self-isolating. If they're clinically extremely vulnerable and develop symptoms you should call NHS 111 immediately for advice. 

You should also seek medical help for the person you care for if:

  • they cannot cope with their symptoms at home
  • they feel breathless and it's getting worse
  • their symptoms get worse.

In other situations, for example where you're worried about potential abuse or neglect, you can contact the local authority in the area where the person lives and let them know that you are concerned.


How can I look after my own wellbeing?

This is a worrying time for many and if you are caring for someone, this may be a particularly stressful time for you.

As carers, it's easy to focus so much of our energy on the person we care for, that sometimes we may forget to look after ourselves, however we must protect the well-being of both the person we care for and ourselves.

As well as looking after others, make sure you're looking after yourself too and addressing any worries you have. These pages can help you do that:

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Last updated: Oct 22 2020

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