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Energy crisis is still causing misery for the poorest pensioners, says Age UK

By: Age UK
Published on 09 February 2024 12:01 AM

Age UK calls for older people who are struggling to ask for help ahead of the expected cold snap this week.

In a new report out today, Age UK warns that older people living in a household with an income less than £20,000 per year and not in receipt of means tested benefits, have faced particularly steep challenges with managing through recent times.  New research for the Charity revealed that for these older people, the cost of living crisis is far from over:

  • Almost a third (29%) of over 60s in this group report that their home was too cold most or all the time – compared to 21% of all people aged 60+.
  • Almost half (49%) of them were worried about the impact of energy bills on their health, 59% reported they are worried about their ability to heat their home and 47% were worried about being able to afford wider essentials like food.
  • This group was also much more likely to report having to cut back on food/groceries (34%), transport and vehicle costs (30%), and other household bills (18%) and 40% reported feeling anxious about energy bills.

Age UK’s new report, Cold at Home: How winter cost of living pressures continue to impact older people, highlights its concerns about the ongoing impact on older people who are not receiving support from the benefits system.  Many of these people are likely to be eligible for support but will still be missing out for a whole variety of reasons. Government figures show that an estimated 800,000 pensioners are eligible for Pension Credit but are missing out on this much needed support[i].

More broadly, within the poorest fifth of the population, around 4 in 10 households do not receive means tested benefits[ii] and many people of all ages sit just above the threshold for receiving support, despite still facing significant financial strain. In 2022/23 and 2023/24 not being in receipt of means tested benefits also excluded people from the extra Cost of Living Payments provided by the Government. In total this represented £1,550 of additional support over the two years which would have gone a long way towards addressing the anxiety and financial strain faced by those on lower incomes.

Energy prices have been a key driver of the cost of living crisis.  Age UK’s latest estimates show that even with prices expected to come down slightly this year there will still be 1.9 million older households in the UK living in fuel poverty[iii] across 2024, representing around one in six (16%) of all older households in the UK[iv]. 1.3 million of these are older households in the lowest fifth of equivalised after-tax household income, representing over one-third (36%) of such older households.

A 73 year old woman told Age UK: “Our life this winter was miserable. I never thought I would get to 73 and forced to be freezing in our own home”.

William, age 79, commented: “I have terminal cancer and live in an apartment. Although we only have two bedrooms and one living room, and we frequently use blankets to keep warm rather than put the heating on. We still have bills that we have difficulty in meeting!”

With the Spring Budget and the General Election fast approaching, Age UK is calling for all political parties to commit to raising the standards of living for those older people who are most disadvantaged – especially those who are not claiming means tested benefits. Everyone should be able to boost their income in order to meet the higher costs of essential goods and services.

The Charity believes the following policies are necessary in order to give older people financial security and create a functioning energy market for those on lower incomes.  It calls on the next Government to:

  • Directly fund a targeted energy deal, or ‘social tariff’, which markedly discounts energy costs for those of all ages at greatest risk from the cold.
  • Reintroduce the Household Support Fund[v], ensuring it becomes a longer-term support mechanism targeted at those in greatest need.
  • Maintain the State Pension triple lock for the duration of the coming Parliament.
  • Increase benefit take up, including Pension Credit, through publicity and changes which mean there is less reliance on individuals navigating complicated systems.
  • Ensure benefits are sufficient to cover essential costs for all groups and are increased annually at least in line with rising prices.
  • Radically expand and improve national insulation and heating system improvement schemes, with priority for those on lower incomes and with higher heating needs.
  • Extend the ban on forced pre-payment meter installations to anyone above State Pension age.
  • Create one Priority Services Register[vi] across all utilities to make it easier for people to register for priority support.

Caroline Abrahams CBE, Charity Director at Age UK said: “Over the past few years spiralling energy prices have made life extremely tough for older people who face hardship because of unavoidably high energy bills. Those on lower fixed incomes, and anyone living with disabilities or long-term health conditions has been hit particularly hard.

“Keeping warm at home is vital for a comfortable, happy, and healthy later life and something we thought we could all take for granted, but today it remains beyond the reach of millions of older people. Energy prices remain too high for many, and it seems there's no prospect of a return to the much lower bills of a few years ago. The Government needs to face up to this reality, and to the distress and anxiety it is causing millions of older people, who now view each coming winter with dread.

“It's not surprising that a clear majority still support Government intervention to help people with their essential costs. More than 6 in 10 over 65s (63%) want the Government to introduce an energy social tariff so that they can be confident of staying warm at home during the colder months, and Age UK agrees with them." 

"We must not sleep walk into a situation in this country in which it is seen as 'normal' for an older person to have to shiver through the cold in their own home. If the Government brings in a funded social tariff for energy it can consign such misery to the past, and that's what we think the Chancellor should do as part of his Spring Budget." 

Age UK is urging anyone who is struggling to make ends meet and who is not already in receipt of Pension Credit to put in a claim without delay, so they don’t miss out on extra money help this winter. Older people, their families and friends looking for support should visit or call the Age UK Advice Line on 0800 169 65 65. The Age UK Advice Line is open 365 days a year (8am – 7pm) offering advice on a range of issues.

Age UK’s Spread the Warmth Campaign aims to raise awareness of the challenges of the challenges older people are facing and is calling on the public’s help so the charity can continue to support the older people who are vulnerable and struggling this winter.

Winter can be challenging for anyone, but as we get older, it can feel even harder. Cold temperatures can affect older people’s health, dark days make it harder to get out and soaring prices mean daily life is fast becoming unaffordable.  That’s why Age UK needs help to spread the warmth – donating to Age UK will help keep essential services, such as the Charity’s free and confidential Advice Line and Telephone Friendship Service, running. You can also donate to your local Age UK to support community services and support.

To donate and to find out more about how you can get involved, visit: Anyone who needs support can call 0800 169 6565.

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Last updated: Feb 09 2024

Notes to editors:

Age UK is a national charity that works with a network of partners, including Age Scotland, Age Cymru, Age NI and local Age UKs across England, to help everyone make the most of later life, whatever their circumstances.

In the UK, the Charity helps more than seven million older people each year by providing advice and support.  It also researches and campaigns on the issues that matter most to older people. Its work focuses on ensuring that older people: have enough money; enjoy life and feel well; receive high quality health and care; are comfortable, safe and secure at home; and feel valued and able to participate.

Age UK’s subsidiary charity, Age International, supports older people globally in over 30 developing countries by funding programmes such as vital emergency relief and healthcare and campaigning to raise awareness and change policies.

Age UK is a charitable company limited by guarantee and registered in England (registered charity number 1128267 and registered company number 6825798). Charitable services are provided through Age UK and commercial products are offered by the Charity’s Community Interest Company (CiC) (registered company number 1102972) which donates its net profits to Age UK (the Charity)


For more information

Contact the Age UK Media team on 020 3033 1430 during office hours (Mon-Fri 08:30-17:30) or for out-of-hours media support please email 

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