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Personal Alarms

Help on hand 24 hours a day from just 55p per day*

Order here

Order online now to get 1 month free, or call Taking Care on
0800 011 3846^

Lines are open Monday to Friday, 8am to 6pm.
The Age Co Personal Alarm Service is provided by Taking Care. (PPP Taking Care Limited) and was previously known as Age UK Personal Alarms.

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Taking Care (PPP Taking Care Ltd) provide alarm services to over 50,000 customers and will pay Age UK Enterprises Limited at least £150,000 this year.

A personal alarm gives you the freedom to live independently in your own home. With the touch of a button you can call the 24-hour Emergency Resolution Centre for help should you have an accident when alone.

Independence when you want it, help when you need it

At the touch of a button, loved ones can be alerted 24 hours a day, 7 days a week, offering peace of mind and reassurance.

  • The first Which? Trusted Trader Approved personal alarm service in the UK.
  • Simply press the button on your lightweight pendant to connect to the UK-based Emergency Resolution Centre – no phone numbers to remember.
  • Your call will be answered in seconds‡ – 24 hours a day, 7 days a week. The Emergency Resolution Centre will automatically know who and where you are, and whether to call your chosen contacts or the emergency services.
  • The Emergency Resolution Centre can help with any emergency day or night, including falls, cold callers, fires or if you feel unwell or are distressed.

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"This was the best thing we ever did. Fantastic response and service. We highly recommend having one of these personal alarms."

Mrs Letitia Kenny | Trustpilot Review 2020 |

Choose a personal alarm to suit your lifestyle

- The standard button-press Age Co Personal Alarm package works in the home and garden, up to 75 metres (246 ft) from the alarm base unit and speaker.
- The Age Co Fall Alarm package has all the same features, but will also automatically alert the Emergency Resolution Centre if a hard fall is detected‡‡. You will also receive a free button-press alarm pendant as a backup.
- The Taking Care Anywhere package works at home and when you're out and about. It includes a location-aware GPS alarm pendant with fall detection and a built-in speaker and microphone. †

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Age Co Personal Alarm package

Age Co Fall Alarm package

Taking Care Anywhere package

UK based 24 hour monitoring

Yes

Yes Yes
Wearable options Yes, neck and wrist options Yes, neck and wrist options Yes, neck or on belt/keyring

Button-press alarm pendant

Yes

Yes

Yes

Detects hard falls‡‡ 

No

Yes

Yes

GPS tracking

No

No

Yes

How you talk with the Emergency Resolution Centre

Through the base unit

Through the base unit Through the alarm pendant or base unit

Includes spare button-press alarm pendant?

No

Yes Yes

Alarm range

Home and garden, up to 75 metres / 246ft from base unit

Home and garden, up to 75 metres / 246ft from base unit Anywhere In the UK†

Order online or by telephone

Yes

Yes

Yes

The Age Co Personal Alarm and Age Co Fall Alarm packages include a base unit that connects to your home telephone socket. If you don’t have a telephone landline, you can still use the personal alarm service with the Taking Care Anywhere package.

Taking Care Anywhere uses a multi-network SIM like a mobile phone and only needs to be plugged into a power socket, which means you have more choice where you place the base unit.

“Having this as my security has made me feel so safe and relaxed and I am more comfortable in my own home.”

Mrs Ingles | 2020

Personal Alarm and Fall Alarm prices

94% of Age Co Personal Alarm Service customers do not need to pay VAT on their orders††. Personal alarms are VAT exempt if you, or the person you are ordering for, have a condition that requires regular medication, are chronically sick or are registered disabled. Find out more about VAT exemption.

Monthly subscription plan

 

Age Co Personal Alarm package

Age Co Fall Alarm package

Taking Care Anywhere package

Set-up

£69
or £82.80 with VAT

£69
or £82.80 with VAT

£70
or £84 with VAT

Monthly subscription
includes 24 hour monitoring

£16.81
or £20.17 with VAT

£24.47
or £29.36 with VAT

£25.99
or £31.19 with VAT

Self-install

Free

Free

Free

Life-time warranty and repairs

Free

Free

Free

Next working day delivery**

Free

Free

Free

Total to pay today

£85.81
or £102.97 with VAT

£93.47
or £112.16 with VAT

£95.99
or £115.19 with VAT

Annual subscription plan: Save 10% when you pay annually

You can save 10% on your subscription costs if you pay annually. Order online or call 0800 011 3846^. Lines are open Monday to Friday, 8am - 6pm.

For extra peace of mind

Choose from these options for extra peace of mind and security:

  • Add a key safe: By securely storing a set of keys to your home, there is always a way to get help to you in an emergency. Please note, key safes do not qualify as VAT-exempt products.
  • We-Connect installation: A telecare consultant from Taking Care will visit your home to set up and test your alarm. They will show you how it works and, if you order a key safe, they will fit that too.
  • Second user or spare alarm pendant, if ordering the Age Co Personal Alarm or Age Co Fall Alarm packages. Add a second user who lives at the same address and receive an additional button-press alarm pendant.
 

Additional cost

Key safe

£65.99 one-off cost including VAT

We-Connect installation

£99 one-off cost
or £118.80 with VAT

Second user
(if ordering the Age Co Personal Alarm)

£35 one-off cost
or £42 with VAT

Second user
(if ordering the Age Co Fall Alarm)

£5.10 per month
or £6.12 with VAT

 

See what customers are saying

These reviews are provided by customers of the Personal Alarms Service provided by Taking Care, some of whom are Age UK customers.

Request a callback

Request a callback from a Taking Care advisor. They will be happy to answer any questions you have about the personal alarm service.

FAQs

Below are answers to some typical questions about Age Co Personal Alarm Service.

If there is a problem with your personal alarm system, for whatever reason, Taking Care will work to sort it out within 48 hours.

Your safety, peace of mind and independence are paramount. Please call Taking Care customer services if you have any queries on 01364 651 555. Lines are open Monday - Friday, 9am to 5pm.

Age Co Personal Alarm Service FAQs

Can I wear my alarm pendant in the bath and shower?

Yes, customers are encouraged to wear their alarm pendant in the bath and shower where slips are common. The Age Co Personal Alarm, Age Co Fall Alarm and Taking Care Anywhere alarm pendants are water resistant up to 1 metre / 3.2ft for 30 minutes.

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What happens if I press the pendant by accident?

When the call is answered just inform the staff at the Emergency Resolution Centre that you pressed it by accident. In fact, customers are asked to press the alarm button quarterly to ensure the system is working properly and that they understand how it works.

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What happens if the fall alarm is triggered by accident?

You can cancel any false alerts by pressing the alarm pendant button. The Emergency Resolution Centre will always contact you to make sure you are OK if they receive an alert.

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Will any of the other equipment in my house affect the pendant working properly?

Other household equipment should not interfere with the functionality of the personal alarm systems. If you are in any doubt please call the Taking Care Customer Services team on 01364 651 555. Lines are open Monday - Friday, 9am to 5pm.

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What happens if there is a power cut?

If there is a power cut, please don't worry as there is a battery in the base unit that will keep the Age Co Personal Alarm and Age Co Fall Alarm equipment working. Once the power is up and running again, please ensure to test your alarm pendant by pressing the button and making sure an adviser answers your call through the speaker on the base unit.

The Taking Care Anywhere location-aware GPS alarm pendant will continue to work if the base unit is switched off or out of range.

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Is the Age Co Personal Alarm Service suitable for use if I am deaf or hard of hearing?

Yes, it is. You will need to set up with ‘Type talk’ or ‘Next Generation Text’ to allow the Emergency Resolution Centre to contact you. Alternatively, the Emergency Resolution Centre can call your nominated emergency contacts.

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Do you keep any medical details to help emergency services?

Yes, Taking Care keep some medical information on file, as well as details of your doctor, to assist the emergency services.

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I have moved house, who do I need to inform of my change of details?

You need to tell Taking Care your new address, telephone numbers and any change to keyholders. Please call Taking Care’s Customer Services team on 01364 651 555. When you move, reconnect your base unit and press the alarm pendant button to test that the alarm is working.

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I want to change the details of my keyholders – how do I do this?

Contact Taking Care's customer services team on 01364 651 555 to advise the details you wish to change. Lines are open Monday - Friday, 9am to 5pm.

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How secure is a key safe?

The C500 KeySafe is the first and only key safe in the UK to have police approval. To provide added reassurance, it also has a security rating denoting it as strong as a domestic front door.

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I am planning to install broadband internet in my home - will this affect my alarm?

If you install broadband into your property and already have an alarm system, you should test your alarm after the broadband installation by pressing the button on your alarm pendant. If pressing the alarm pendant button does not call the Emergency Resolution Centre, you should contact Taking Care Customer Services on 01364 651 555 who will advise. Lines are open Monday - Friday, 9am to 5pm.

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What should I do with the base unit and alarm pendant(s) if I cancel the personal alarm service?

Please call 01364 651 555 and tell Taking Care Customer Services that you no longer require the service. Lines are open Monday - Friday, 9am to 5pm. A freepost Royal Mail collection bag will be sent to you to return the alarm equipment in. If you cancel within 30 days, you will receive a full refund, including the installation cost if you ordered the We-Connect installation service.

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What is a service agreement and how does it work?

The Taking Care service agreement includes the provision of the base unit and alarm pendant(s) so you can access the 24-hour personal alarm service. You pay the initial upfront one off cost and then the ongoing monitoring & maintenance service, which you can choose to pay monthly or annually.

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Will my personal alarm system be affected by other people’s alarm pendants that may be nearby?

No, your personal alarm system cannot be triggered by a different alarm pendant.

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What if I lose my emergency pendant?

You can still call for help from the alarm button on the base unit. The Age Co Fall Alarm and Taking Care Anywhere packages include a free backup button-press alarm pendant that works in the home and garden.

If you lose your alarm pendant, a replacement can be supplied at an additional cost; if you need a replacement alarm pendant please call 01364 651 555. Lines are open Monday - Friday, 9am to 5pm.

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Age Co Personal Alarm and Age Co Fall Alarm package FAQs

How do I know when the battery in my alarm pendant is running low?

The Age Co Personal Alarm pendant has a two-year battery life. The Age Co Fall Alarm pendant has a five-year battery life. The Emergency Resolution Centre will automatically know when your battery is running low and will arrange for a free replacement alarm pendant to be sent. If you are concerned about the battery, you can always call Taking Care Customer Services on 01364 651 555. Lines are open Monday - Friday, 9 am to 5 pm.

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Can I have more than one personal alarm or fall alarm pendant per base unit?

You can have 2 alarm pendants on one base unit, enabling 2 people at the same address to be covered. A small additional charge is made for this service; you can add an additional alarm pendant when you order online or tell the Taking Care advisor if ordering by telephone.

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Will my personal alarm or fall alarm pendant interfere with a pacemaker?

The alarm pendants do not interfere with a pacemaker because it operates on a separate frequency.

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I do a lot of gardening – will the personal alarm or fall alarm pendant still work outside my home?

The personal alarm and fall alarm pendants work up to 75m/246ft from the base unit, although the range may vary according to environment.

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How do I to set up the Age Co Personal Alarm or Fall Alarm packages?

An easy-to-follow user guide is included with your order, although you may need to bend down to reach the power socket for the base unit. If you would prefer to have the alarm set up for you however, add the installation service to your package for an extra £99 (£118.80 including VAT). You can do this when you order online or by telephone.

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Taking Care Anywhere package FAQs

Does the Taking Care Anywhere package include a base unit?

The Taking Care Anywhere package includes a base unit and backup button-press alarm pendant. Also included is a location-aware GPS pendant with wireless charger, cable and plug. The location-aware GPS pendant comes with a hypo-allergenic stainless steel chain and a split ring, so you can choose to wear it around your neck or on a key ring or belt.

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What is the backup button-press alarm pendant for?

The Taking Care Anywhere package includes a button-press alarm pendant that works in the home and garden, up to 300 metres (98 ft) from the base unit. For extra peace of mind, you can wear it when your location-aware GPS pendant is charging. In an emergency, you can speak with the Emergency Resolution Centre through the base unit’s in-built speaker and microphone.

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How do I know when the battery in my location-aware GPS pendant is running low?

The location-aware GPS pendant has a 1 to 2-month battery life. Low battery notifications will remind you to charge the location-aware GPS pendant. The backup button-press alarm pendant has a 5-year battery life.

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Can I wear the Taking Care Anywhere location-aware GPS pendant if I have a pacemaker?

If you have a pacemaker you cannot wear Taking Care Anywhere as a pendant and fall detection will need to be turned off. Select the pacemaker option when ordering online or let Taking Care know that you have a pacemaker if ordering by telephone.  The Taking Care Anywhere location-aware GPS pendant can be worn using the supplied split ring, which can be attached to a belt clip or keys.

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I enjoy going for walks – will the Taking Care Anywhere location-aware GPS pendant work when I'm out and about?

As with other GPS personal alarm models, the Taking Care Anywhere location-aware GPS pendant will work anywhere in the UK where there is a 3G cellular network to communicate. The pre-fitted multi-network SIM provides the best possible coverage.

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Are there any additional costs with the Taking Care Anywhere package?

No, there is not; all technology-based fees and line charges are all included within your personal alarm subscription.

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How do I to set up the Taking Care Anywhere package?

The Taking Care Anywhere has an easy-to-follow voice setup and a user guide is provided, although you may need to bend down to reach the power socket for the alarm base unit.

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Further information

VAT exemption and personal alarms

You may not need to pay VAT on your personal alarm order. Personal alarms are VAT exempt if you, or the person you are ordering for, have a condition that requires regular medication, are chronically sick or are registered disabled††.

You can find out more about VAT exemption and whether you may qualify here. Key safes do not qualify as VAT-exempt products so customers will always pay VAT on key safes, even if ordered with a personal alarm.

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What you need to know after your alarm has arrived

Once the personal alarm system is set up, you can get on with living your life independently.

Hopefully you never have to use the alarm in an emergency but rest assured, if you need assistance, simply press alarm pendant and the Taking Care Emergency Resolution Centre will assess the situation and get you the help you need quickly.

Quarterly checks

In order to ensure the service runs smoothly for you, please test the alarm quarterly on the day of the month that matches your birthday. Customers say they find that easy to remember. For example, if you were born on 11th March 1930, you may wish to test your alarm on the 11th March, 11th June, 11th September and the 11th December.

All you need to do is:

  • Press the button on your alarm pendant or button on the base unit just once and wait to be connected.
  • A Taking Care operator will answer and speak to you. Then simply let them know you'd like to run a test.
  • Taking Care will test your alarm system, make sure the signal is strong and check all is working as it should.

Keyholders

  • It is a good idea to have a chat with your keyholders about anything they may need to know about you or your home, e.g. if you have a pet or a particular medical condition.
  • If you want to add addtional keyholders please contact Taking Care.

Let Taking Care know of any changes

  • Keep in touch with Taking Care and let them know of any changes to your health.
  • You can update your details by calling the Taking Care Customer Services team on 01364 651 555. Lines are open Monday - Friday, 9am to 5pm.

Recommend a friend

  • Receive a £20 M&S gift card when you recommend a friend.***
  • Simply fill out the leaflet in your welcome pack and your friend will be sent a free brochure. If they register for the service, Taking Care will send you a £20 M&S gift card as a thank you. You can recommend as many times as you like. Either complete and return the coupon within the recommend a friend leaflet, or call 0800 012 1436^. Terms and conditions apply.

Tips

  • Wear the alarm pendant 24 hours a day.
  • When you lock your doors, remember not to leave your key in the door. Otherwise, your keyholders won't be able to unlock the door and reach you quickly if you need help.
  • Be sure to test your alarm equipment after a power cut or if your electricity has been turned off for any reason.
  • Let Taking Care know if there are any access issues or instructions to let others know the location of your home.
  • Contact Taking Care if you are going away and always leave the alarm system plugged in and switched on while you're not at home.
  • Don't worry if you press your button by mistake. The operator will be glad to know that you're ok and that your alarm unit is working correctly.

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Self-Connect option

Connect the Age Co Personal Alarm unit yourself and save £99.

If you choose to Self-Connect, you will receive the Self-Connect user guide with your personal alarm. This step-by-step guide has easy to follow instructions to show you how to quickly connect your personal alarm.

  • Connect the system yourself using the quick and easy step-by-step guide.
  • Includes free next working day delivery where available.**

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We-Connect option

Let Taking Care set up the alarm for you.

Leave the alarm set up to the advisors at Taking Care. If you are ready to order simply choose We-Connect installation service at an additional £99 upfront cost. Please note, installation is not available in Scotland.

All prices include 24-hour monitoring, plus on-site maintenance service.

  • Installed by Taking Care's professional advisors.
  • Can usually be fitted within 5 working days.

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Set up requirements

To get help to you quickly in an emergency, it is recommend you have:

  • Two keyholders within 30 minutes travel time. These can be local friends, neighbours or family who have a key to your home and can be called by Taking Care in an emergency.
  • Or if you wish to use the service without any keyholders, it is recommended you have a key safe. This can be your own key safe or you can purchase one from Taking Care.
  • For more information, please call 0800 011 3846^ (lines open Monday - Friday, 8am to 6pm).

If you are ordering the Age Co Personal Alarm or Age Co Fall Alarm packages, you will need a phone socket and a mains electricity socket which is near your phone.

The Taking Care Anywhere package does not need a phone socket. You will just need a mains electricity socket to plug the base unit into.

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How does the Personal Alarm work?

A personal alarm is a device, available as a wristband or pendant, that allows you to call for emergency help at the push of a button. The device is on your person constantly, so while you’re at home you can always feel safe knowing help is at hand.

Should you need emergency help, follow these 3 steps:

Step 1
Press the button on your alarm pendant at any time 24 hours a day, 7 days a week.

Step 2
Pressing your pendant alarm will automatically alert the 24-hour Emergency Resolution Centre. A quick response means help will be on its way as soon as possible.

If you are using the Age Co Personal Alarm or Fall Alarm, you will be able to speak with an operator through the base unit’s in-built speaker and microphone. If you are using the Taking Care Anywhere location-aware GPS alarm pendant, you will be able to speak with an operator directly through the alarm pendant.

Step 3
The help you need is on its way. Be it one of your emergency contacts or the emergency services, as soon as you make the call, the assistance you need will come to you.

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Key safe

To get help to you quickly in an emergency, Taking Care recommend you have a key safe, especially if you do not have any keyholders.

If you do not have a key safe you can purchase one for £65.99 including VAT^^ when you order your personal alarm. If you would like Taking Care’s telecare consultants to fit your key safe for you, add the We-Connect installation service to your order for £99 excluding VAT.

Key Safes

A key safe is a simple, secure way to keep a door key handy. It can be fitted to an external wall on a house or a wall on an outhouse or a garage. The wall must be made of brick or dense concrete. It can only be opened by entering a unique code on the keypad.

Taking Care supply the C500 KeySafe, which is the only mechanical key safe in the UK to have police approval for being tested on outside walls. To provide added reassurance, it also has a security rating denoting it as strong as a domestic front door. You can find out more about C500 KeySafe on Taking Care’s key safe page.

 

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How to get in contact

There are various ways to find out more, get in touch or buy an alarm today:

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The Age UK Personal Alarm Service has changed to Age Co Personal Alarms

The Age UK Personal Alarm Service is now Age Co Personal Alarms

Age Co Personal Alarms

Age Co is the new name for Age UK products and services that help older people enjoy financial security and continue to live independently.

Everything sold under the Age Co name helps to raise income for Age UK's charitable work and are all designed to give older people the freedom and confidence to live as they wish. When you buy an Age Co Personal Alarm, you can be confident that you will get the best possible service and contribute to Age UK's work.

Taking Care Personal Alarms Monitoring Team

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Live independently in your own home

Order online

Or call
0800 011 3846^ 0800 011 3846^
Lines are open Monday to Friday, 8am to 6pm


Call to speak to a Taking Care advisor or

Request a brochure

Lines are open Monday - Friday, 8am to 6pm
0800 011 3846^ 0800 011 3846^


* Daily price is based on the total first year's monitoring cost, excluding set up cost, charged on a rolling monthly basis.

^ If you call the 0800 number, you will be dealing with PPP Taking Care Limited. Calls may be recorded for monitoring and quality purposes.

‡ 5 second average alarm call response time from January 2020 Emergency Resolution Centre call statistics.

‡‡ The fall alarm sensor uses an algorithm to recognise the difference between ‘hard’ falls and other movements. Like many similar devices on the market, it cannot guarantee to detect all falls because it is dependent on where it is worn and the amount of shock or impact from the fall. If you fall and can press the emergency button then you should do so.

† Taking Care Anywhere will work from any location in the UK where there is a 3G cellular network to communicate. A GPS satellite network must be available for the GPS pendant to determine its location. Fall detection in the Taking Care Anywhere alarm works with the GPS pendant in pendant mode only and uses an algorithm to recognise the difference between ‘hard’ falls and other movements. Like many similar devices on the market, it cannot guarantee to detect all falls because it is dependent on where it is worn and the amount of shock or impact from the fall. If you fall and can press the emergency button then you should do so.

†† Many of customers do not have to pay VAT for health reasons. If you need to pay VAT simply see the figures shown. You will be exempt from VAT if you declare that you are chronically sick or disabled. Find out more about VAT exemption.

** Free next working day delivery available in England and Wales for self-install orders received before 1pm, Monday – Fridays. For other areas, 48 hour delivery available.

*** One £20 M&S Gift Card will be issued to the existing customer making the referral and one £20 M&S Gift Card to the new referred customer who registers for an Age Co Personal Alarm. Existing or previous customers of Age Co or PPP Taking Care are not eligible to be referred. Please see PPP Taking Care's full terms and conditions.

++ VAT included as key safes are not eligible for zero rating.

Age Co Personal Alarms are provided by PPP Taking Care Limited. Age UK Enterprises Limited (registered in England and Wales no. 3156159) is a trading subsidiary company of Age UK (registered charity, no.1128267) and donates its net profits to Age UK. PPP Taking Care Limited is a company registered in England and Wales (Number 01488490), it is a subsidiary of AXA PPP healthcare Group Limited. Registered address: 5 Old Broad Street, London EC2N 1AD. VAT number 243674160. PPP Taking Care is the trading name and brand of PPP Taking Care Limited.

 

PA362R1OCT21

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