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Our year 2017/18

Age UK is here to make sure every older person is respected, protected and treated with the dignity they deserve. Together with our supporters, volunteers, campaigners and local and national partners, this is how we worked to achieve that last year.

Read the full report

Read the full Report of the Trustees and Annual Accounts 2017/18 online, or download it as a PDF.


Campaigns and research

We want everyone in later life to be able to have their voice heard about the matters that are important to them, so together we can make later life better for everybody.

What we achieved 

  • 95% of MPs are aware of the Jo Cox Commission on loneliness.
  • 1 in 4 people who saw our TV advert, ‘Just another day’ acted in response.
  • Our ‘No one should have no one at Christmas’ campaign reached an estimated 25 million people on social media.

What we spent

£7.3 million

Where we can improve

We want to make sure that our campaigns do their very best to include the experiences and voices of as diverse a group of older people as possible. In 2018/19 we'll run a project to engage people from black and minority ethnic communities in the development and delivery of our campaigns.


Information and advice

All older people should have choice and control over their own lives, with easy access to the information and advice they need to make that happen.

What we achieved 

  • 228,399 enquiries dealt with by our advice line.
  • 1.2 million information guides were distributed.
  • 740,000 enquiries were dealt with by local Age UKs.
  • Together the Age UK network identified £212 million in unclaimed benefits.

What we spent

£10.7 million

Where we can improve

Due to teething troubles with a new system, the national to local transfer hasn't been working. We're working hard to rectify that problem and expect it to be fixed by the end of 2018.

March 2018 saw some of the worst snow that Devon, where our Advice Line is based, has seen for decades, and during a red weather alert we had to run a reduced service. We want to make sure that when things like this happen we have back up plans in place to continue running a full service. We are working on setting this up in 2018/19.


Health and care

Older people must be able to expect high quality health and care and services that are coordinated and joined up around their individual needs and circumstances.

What we achieved

  • 10% increase in wellbeing for participants in our Person Centred Integrated Care programme.
  • 16% increase two months after formally finishing the programme.
  • Our Experts by Experience carried out 856 inspections for the Care Quality Commission.

What we spent

£4.6 million

Where we can improve

We've been able to demonstrate very clearly the improvements to the wellbeing and the quality of the care participants in the Person‑Centred Integrated Care programme receive, but it has been much harder to show whether the programme has reduced cost pressures on local health and care economies. In 2018/19 the Nuffield Trust, which has been looking at hospital activity and costs, will report back on the evidence they've found.


Wellbeing

Older people should have opportunities to lead an active life and to make and maintain friends and connections so they can feel well and enjoy life for as long as possible.

What we achieved

  • Our Joining Forces programme, supporting older veterans, has reached 14,159 people 
  • 3,500 home energy checks have been funded by our winter warmth programmes.
  • An increase of 309 older people receiving friendship calls from our Call in Time service.

What we spent

£11.2 million

Where we can improve

We want to improve how we market Call in Time, our telephone befriending service, to older people and to people who have day-to-day contact with them. We can also improve how we identify older people who might benefit. In 2018/19, we are testing several approaches including promoting the service through the NHS intranet.


Age UK network

Good quality local services that help older people lead enjoyable and active lives, and respond to community needs, should be accessible to all older people.

What we achieved

  • £20.3 million in funding was received by local Age UKs in England.
  • We helped secure £11.8 million in income by supporting local Age UKs with tender bids.
  • 120 local Age UKs were supported as part of our financial governance programme, through one to one support, workshops and conferences.

What we spent

£20.4 million

Where we can improve

Our ambition is to maintain and grow our positive social impact for older people in partnership with our local network. To achieve this we will work closely with our local partners to design and implement strategic changes with short, medium and long term horizons all in mind.


International

We want to see a world in which women and men everywhere can lead dignified, healthy and secure lives as they grow older.

What we achieved

  • 800,000 older people in 18 countries received a social pension for the first time, thanks to the work of Age International and its partner HelpAge.
  • 3.15 million more older people are entitled to receive free health care following new or revised government health and care policies.
  • 47,000 older people's health, care and nutrition needs were met in
  • humanitarian crisis.

What we spent

£15 million

Where we can improve

During 2018/19 we will be working to review our approach to safeguarding and to strengthen both how we work in this area, and how we report and are accountable for it. We will also seek to improve the effectiveness of our external communications, reviewing and re-launching our website, making more use of videos and stories in our digital communications, and thinking about how we can be more creative and thoughtful in how we talk about our work

 

Last updated: Mar 05 2019

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