There’s been a lot of coverage in the media about our longstanding commercial partnership with E.ON, and more broadly around some of our other trading activities. We feel strongly that many of the allegations made are misleading.
We want to try to clear up the confusion and speculation that this has led to.
Commercial partnership with E.ON
Age UK has a longstanding commercial partnership with E.ON.
The Age UK 2 year fixed tariff was within £1 of the very best nationally available E.ON 1 year tariff for nearly all of 2015 with the exception of a few weeks at the beginning of the year.
The Age UK Fixed 2 Year tariff offers a good deal and was the market-leading 2 year tariff when re-launched in January 2016.
The Age UK Tariff also compared well with products on offer from other providers throughout the year.
This means that our customers on the Age UK tariff had the benefit of a highly competitive price with the added reassurance of certainty for 2 years and the freedom to switch to any other tariff at any time at no cost.
When customers contact us, they are signposted to E.ON and offered a choice of all four E.ON tariffs and many choose the one year tariff or variable option, however many prefer the reassurance of a fixed tariff for two years.
We have no exit fees, so customers can move anytime if they find a different deal. This means they can pick a tariff that best suits their needs.
E.ON also offers a free Price Alerts system that lets customers know of potentially better deals as soon as they’re available.
The long term Commercial partnership includes a typical commission to Age UK of £10 for each customer.
About our trading activities
We have always striven to offer competitively priced, quality products and services but we never claim to be cheapest at all times. Not only do we offer great value, but just as importantly, the products are designed to be relied on by older people in an ever changing marketplace. For example, our insurance products have no cancellation fees, no upper age limits, and offer interest free instalments. What’s more, they are Which? recommended and achieve Defaqto five star ratings showing that we achieve what we set out to do.
We are completely open that all profits from our trading activity support Age UK's charitable activities, supporting vital work for vulnerable older people.
To achieve this, we work with a wide range of market-leading partners and carefully design and select our products and services to ensure they are appropriate for older people and we have very high levels of customer satisfaction. Simple comparisons with other quotations are misleading and profoundly unfair in view of the difference in products and services.
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