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Call in Time for veterans

The Joining Forces programme has now ended

Joining Forces was an Armed Forces Covenant Fund Trust supported programme in partnership with SSAFA, the Armed Forces charity. It was delivered by 12 local projects across England by local Age UKs and SSAFA branches. After 3 successful years, the programme has now ended. Many of the pages in this section will still be useful for information and advice. Alternatively, you can look at the relevant sections of the Age UK website.

Do you know about Call in Time? Call in Time is Age UK’s free telephone friendship service for those aged 60 and over, which matches you up with a likeminded person for a weekly 30-minute phone conversation. And, as Ruth Lowe, National Manager for Call in Time explains, they’re piloting some new initiatives for veterans through the service.

How does Call in Time work?

Call in Time is a free telephone friendship service for people 60 and over. We'll match you up with a likeminded person who's keen to make a new friend, and every week they'll give you a call.

Not having someone to talk to regularly can be lonely, particularly if you're used to sharing your home and time with others. A friendly, 30-minute chat on the phone every week can make all the difference.

If you feel you’d benefit from a weekly call, or know someone that would, you can make a referral on the Age UK website, or by calling us on 0800 434 6105. We’ll take down a few details and make contact within a few weeks to have a chat about the service and explain a bit more about how it works.

To receive Call in Time, you need to have your own landline or mobile phone and be able to commit to have a telephone call each week. If you wish to refer someone else, you must have permission to pass on their details.

Ready for your weekly call?

Find out more about Call in Time, check whether you or a loved one would be suitable for the service, and read our FAQs.

Is there anyone that isn’t suitable for Call in Time?

Call in Time may not be suitable for people with memory loss, dementia or mental health issues who require higher level support. These conditions may affect the person's ability to build a telephone friendship with a volunteer. In some instances, people with these conditions may actually find the calls more distressing.

If you’d like to find out more about this, or have any further questions, you can refer to our FAQs.

Call in Time for veterans

Call in Time is currently piloting some new initiatives for veterans. Ruth Lowe, National Manager for Call in Time explains: “We’ve got a group call that’s been running since February – where six veterans have a chat together every week, run by a facilitator. We’ve also been trialling some peer to peer veteran calls, giving veterans a chance to talk about their shared experiences, and we’d love for more veterans and family members of those who served in the armed forces to take part in these calls.”

“We’ve had really good feedback,” says Ruth of reactions from veterans so far. “We did an evaluation with the group call participants at 12 weeks and the feedback was really positive. Everyone involved wanted the calls to continue. We’ve had some really nice quotes from people about the impact it has had on their lives.”

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Last updated: Jun 16 2020

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