Skip to content
Please donate

Age UK responds to the news that RBS is closing 162 branches

Published on 01 May 2018 04:10 PM

Responding to the announcement that RBS is closing 162 branches throughout England and Wales, Age UK’s Charity Director, Caroline Abrahams, said:

'This is terrible news for many older customers – particularly those who are offline or live in rural areas – who may be left stranded in the wake of these closures. We often hear about the challenges faced by older people when it comes to managing their money and a move towards online banking is already causing problems for many older customers. These problems are exacerbated when branch closures coincide with poor public transport locally, substandard internet service and mobile black spots, making both digital and analogue alternatives difficult for customers to access.

'What really concerns us is that banks are withdrawing these essential services before putting in place alternative solutions to meet the needs of their older customers, particularly those in rural and semi-rural areas which have already been hard-hit by branch closures. There is a protocol for branch closures, but we are concerned that this is just a fig leaf for a fait accompli. Older people have a right to be able to carry out essential banking in an accessible and secure way.'

Share this page

Last updated: May 26 2022

-- Ends --

Notes to editors:

A copy of Age UK's 'It Doesn't Add Up' campaign report can be found here

[i] Age UK. February 2022. Research briefing: Estimating the impact of the April 2022 energy price cap rise on older households in England. Age UK [Online]. Available at: https://www.ageuk.org.uk/globalassets/age-uk/documents/reports-and-publications/reports-and-briefings/safe-at-home/estimating-the-impact-of-the-april-2022-energy-price-cap-rise-on-older-households-in-england.pdf.

[ii] Age UK. May 2022. Research Briefing: Estimating the impact of rising prices on older households in the UK in 2022-23. Age UK [Online]. Available at https://www.ageuk.org.uk/globalassets/age-uk/documents/reports-and-publications/reports-and-briefings/safe-at-home/estimating-the-impact-of-rising-prices-on-older-households-in-the-uk-in-2022-23-may-2022.pdf.

[iii] Older households are defined as households with at least one person aged 60 or over.

[iv] ‘Over the next year’ refers to 2022/23.

[v] The snapshot survey was carried out online.

[vi] Those in receipt of Pension Credit, which can be backdated for three months and tops up the weekly income of a single pensioner to £182.60 or a pensioner couple to £278.70, (or higher in some circumstances) could also be entitled to the following:

  • A Cold Weather Payment of £25, paid automatically when the average temperature is 0°C or below over seven consecutive days
  • £140 off electricity bill thorough the Warm Home Discount Scheme, if eligible
  • A free TV licence (if also over-75)
  • Free NHS dental treatment and help towards the cost of glasses and travel to hospital
  • Help with Council Tax
  • Help with rent
  • Cheaper phone and home broadband deals
  • Reduced water bills
  • An extra amount of Pension Credit for some carers worth up to £38.85 a week.

For more information

Contact the Age UK Media team on 020 3033 1430 during office hours (Mon-Fri 08:30-17:30) or for out-of-hours media support please email media@ageuk.org.uk 

See media contacts

Age UK

We work with our national partners, Age Scotland, Age Cymru and Age NI and our local Age UK partners in England (together the Age UK Family). We also work internationally for people in later life as a member of the DEC and with our sister charity Help Age International.

Age UK believes that everyone should have the opportunity to make the most of later life, whatever their circumstances. We provide free information, advice and support to over six million people; commercial products and services to over one million customers; and research and campaign on the issues that matter to people in later life. Our work focuses on five key areas: money matters, health and well-being, home and care, work and training and leisure and lifestyle.

Age UK is a charitable company limited by guarantee and registered in England (registered charity number 1128267 and company number 6825798). Age Concern England and Help the Aged (both registered charities), and their trading and other associated companies merged on the 1st April 2009. Together they have formed the Age UK Group ("we"). Charitable services are offered through Age UK and commercial products are offered by the Charity's trading companies, which donate their net profits to Age UK (the Charity).

Become part of our story

Sign up today

Back to top