If you’re found to have care and support needs after your care needs assessment, you’ll get a care plan setting out the help you can expect.
What's a care plan?
You should be involved in putting together your care plan, so make sure to share your views and preferences. Your care plan shows what care and support will meet your care needs. You'll receive a copy of the care plan and a named person to contact.
Your care plan should cover:
- outcomes you wish or need to achieve
- what your assessed needs are
- which needs your local council will meet and how they will meet them
- information and advice on how to prevent, reduce or delay your future needs for social care
- your personal budget figure - the amount of money to arrange the care and support you need
- details of any direct payment that is agreed
What support can be included in my care plan?
Your care plan is personalised to you, and what is in it will depend on your needs. The support could include:
- adaptations or equipment to make your home safer and easier to live in
- help from home carers or a personal assistant
- a personal alarm to call for help
- help to regain your independence and confidence after an illness or injury - called re-ablement services or intermediate care services
- an opportunity to meet people and socialise, such as at a day centre
- a permanent place in a care home.
How often is my care plan reviewed?
If your local council has arranged support for you, they must review it within a reasonable time frame (usually within three months). After this, your care plan should be reviewed at least once a year or more often if needed.
If at any time you feel your care plan doesn’t support your needs, contact the adult social services department of your council to ask for a review.
What if I’m not happy with my care plan?
You should be involved in putting together the care plan, so it's important that you raise any concerns at this time in order to reach an agreement with your local council.
However, if you have any problems or questions, you should also be given a named person you can contact to help resolve any issues. If you’re still unhappy, you can make a complaint to your local council.
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We offer support through our free advice line on 0800 678 1602. Lines are open 8am-7pm, 365 days a year. We also have specialist advisers at over 140 local Age UKs.
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