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Universal Credit information guide

If you’re on a low income or you’re out of work and you or your partner are under State Pension age, you might be entitled to claim Universal Credit. Download our guide to find out more.

This guide outlines Universal Credit and walks you through the application process, from making a claim to what happens if it’s decided that you’re eligible. It covers:

  • who's eligible to claim Universal Credit
  • the circumstance-based elements of Universal Credit, which affect how much you’re entitled to
  • how to apply for Universal Credit
  • what to do if your application is turned down.

This guide also lists useful organisations that advise on Universal Credit or further information about other financial help available.

Download your guide (PDF, 2 MB)

Universal Credit cover.jpg

Want to order print versions of our information guides?

If you’re a professional or organisation, please email In your email please include how many you'd like of each guide and a full postal address of where you'd like them sent. Delivery normally takes around 10 days.

If you'd like to place an order for yourself, you can call our advice line on 0800 678 1602 or email us at – please include your full postal address and allow 10 days for delivery.

Need this guide in another format?

This guide is also available in other formats if that's more suitable for you.

  • You can request a free printed copy of this guide that we'll post to you. 
  • You can also request this guide in large print or audio format.

To request any of these options, you can call the advice line on 0800 678 1602.

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Last updated: Dec 06 2023

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