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1 in 4 pensioners struggle despite billions unclaimed

Published on 20 May 2014 11:01 PM

A quarter of over-65s are struggling financially, according to new research from Age UK, despite up to £5.5bn in financial help going unclaimed every year.

With new figures from its Chief Economist's Report also revealing that a quarter of all over-65s feel financially worse off compared with this time last year and a third are worried about the general cost of living, the charity is warning that much more must be done to get vital benefits to those who need it.


The Government's own figures show that 1 in 10 pensioners would not be able to pay an unexpected bill of £200 to replace a broken washing machine and half of those who could would have to dip into their savings to do so.

Billions of benefits go unclaimed

Yet millions of older people who are struggling to survive on a meagre income could be entitled to benefits such as Pension Credit, which if claimed could provide a much-needed boost to their weekly income.

In fact, if everyone eligible for Pension Credit made a claim, it could increase their income by an average of £1,716 a year - which would more than cover the average dual-fuel bill which currently stands at £1,271 a year.

Compounding the misery of living in poverty, many of the poorest pensioners also have to pay more for other services such as gas, electricity, insurance and banking, says Age UK.

Living on a low income can be expensive - with those on pre-payment meters paying a higher energy tariff, those managing on a tight weekly budget unable to buy in bulk or benefit from cheaper direct debit rates, and those without access to the internet unable to take advantage of cheaper online deals.

Many pensioners live on low, fixed incomes and have been hit hard by rising food and energy costs over recent years.

Yet despite 1.6 million pensioners living below the poverty line, with nearly a million of those living in severe poverty and many thousands more struggling to pay basic bills, huge numbers of older people are missing out on vital support.

Many are unaware of the help that's available or reluctant to make a claim because they don't realise that they will be entitled to anything, others feel too proud or embarrassed to claim, and some believe the claiming process is too complicated or intrusive.

More money in your pocket

That's why, as part of Age UK's extensive national information and advice service, the charity has updated its guide, More money in your pocket.

The guide is specifically designed to help older people claim the benefits they are entitled to, including Pension Credit, Housing Benefit, and help towards paying Council Tax.

In addition, many older disabled people could receive extra support by claiming the non-means-tested Attendance Allowance. 

Age UK's Charity Director, Caroline Abrahams, said: ‘Managing on a low, fixed income is really tough, and many people face a daily struggle just to afford the basics.

‘That is why is it so important that every older person who is entitled to claim benefits does so. Every day Age UK helps people to claim what they are entitled to, and every day we hear how much of a difference the money makes, how surprised people are by how straightforward the process is with the help of an adviser, and how much less they have to worry about everyday bills.

‘We want any older person who is worried about money to contact us in case they are one of the millions who are entitled to extra help. Everyone should have the opportunity to be able to make the most of later life, whatever their circumstances.'

Get the guide

People can download a free copy of the guide More money in your pocket (PDF 878 KB) opens link in new window. To order a free printed copy or for further information and advice, people can call Age UK Advice free of charge on 0800 169 65 65 or contact their local Age UK.

Age UK's online personalised benefits calculator can also help people find out exactly what they are owed, quickly and easily.

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Last updated: Dec 05 2018

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