Skip to content
Please donate

Health and care partnerships in Croydon are helping older residents to regain their independence

Published on 20 February 2018 01:03 AM

A Croydon man is being helped back on his feet thanks to the local health and care partnership, after spending almost a year in hospital with a catalogue of health problems.

After becoming unwell, Thornton Heath resident Robert Scarlett was admitted to St Helier Hospital in Carshalton with breathing difficulties.

Confined to a hospital bed for almost a year, during which time his wife passed away, Robert was discharged from hospital to his home shortly before Christmas, alone for the first time in 45 years.

77-year-old Robert said: 'When I first returned home, I was fearful about what would happen to me as I was on my own for the first time in nearly 50 years. I relied on medication for a number of long-term health conditions and needed visits from carers three times a day.'

Unable to use his stairs without help, he became confined to the top floor of his home, with only an electric heater to keep him warm through the winter. Robert quickly lost weight and began suffering panic attacks, for which he needed regular medication.

But everything changed for Robert when Brigstock Road Medical Practice referred him to Age UK Croydon's personal independence co-ordinator Sylvarani.

'I've not been back in hospital since!'

Working with partners from across the health service, the council and the voluntary sector, Sylvarani arranged for heating to be installed in Robert's home, helped him apply for financial support and set him small, achievable targets to develop independence in his own home, such as walking up and down the stairs once a week.

Robert continued: 'Thanks to Sylvarani and the team of people supporting me, I can move around more and cook my own meals, which has helped me gain some weight. I'm even getting up and down the stairs a few times a day and have been working with my doctor, so I'm well enough to start driving again. And I've not been back in hospital since! I'm so much more confident now and it's all thanks to the support I received.'

Thanks to One Croydon - the partnership between local NHS services, GP practices, Croydon Council and Age UK in Croydon, 18 personal independence co-ordinators are helping to deliver co-ordinated support for older people living in the borough.

Share this page

Last updated: Dec 05 2018

'There are so many other factors in keeping people well that are just as important as traditional health services'

The scheme is just one of the many ways that South West London's Health and Care Partnership is bringing together local organisations providing health and care in six London boroughs - acting as one team to keep people healthy and well in Croydon, Sutton, Kingston & Richmond, and Merton & Wandsworth.

Dr Dev Malhotra, GP at Brigstock Road Medical Practice – the first GP surgery to adopt the scheme - said: 'We know that people's care is better when organisations work closely together to provide health and social care, physical and mental health.

'As a GP, I'm able to help people manage their physical health - but it's only in the last year that we've been able to work in partnership to look more holistically at people's overall wellbeing, through an integrated 'huddle' meeting that brings together local health and social care organisations.

'There are so many other factors in keeping people well that are just as important as traditional health services - like the house you live in, how warm it is, whether people feel isolated or alone, the food they eat every day, how mobile and independent people are.

'By taking care of Robert's immediate health needs, as well as his wellbeing, we're strengthening our focus on keeping people well - and out of hospital.'

Age UK is working in partnership to make a huge difference to the lives of people like Robert

Dr Agnelo Fernandez, Croydon CCG GP Chair said: 'Working together in partnership, the NHS, Croydon Council and Age UK are sharing their knowledge of communities, and their resources, to make a huge difference to the lives of people like Robert. In this way, we can support people's health and social needs as part of one team.

'We are working together in new ways across our organisational boundaries, acting as one team, to keep people healthy and give local people better care when they are ill.

'As part of our health and care partnership in Croydon – and across south west London - we want to roll out more of this kind of partnership work so we can make care better for people across all six boroughs.'

Age UK's Director of Services Pam Creaven commented, 'Helping older people to enjoy their lives, manage their health and improve their wellbeing is at the heart of Age UK's work, and so I am delighted to see that our work with Croydon's health and care partnership is indeed fulfilling this purpose.

'Age UK has been supporting the Croydon partnership realise its ambitions for older people through the Age UK model of personalised integrated care.

'Through the formation of an inclusive partnership, harnessing the expertise and commitment from across the health and care system we are seeing the difference this is making to older people's lives across the country. One of the magical elements is the Age UK Personal Independence Coordinator – someone who is there for the older person when they most need that "extra arm" of encouragement and support.'

Find out more about Age UK's work on Personalised Integrated Care

Find out more about Age UK's work on Personalised Integrated Care and how it works.

Become part of our story

Sign up today

Back to top