ASuffolk receives many enquiries from people on the subject of transport.
We have put together a summary of key information for older people in Suffolk,  including telephone numbers and relevant links to other websites.

We receive many enquiries from people on the subject of transport.

We have put together a summary of key information for older people in Suffolk,  including telephone numbers and relevant links to other websites.

Transport to Hospital

Non-emergency transport to hospital is requested by telephoning the Non-Emergency Passenger Transport Service on 08458 500 774.  If you are with a GP surgery in the Waveney area of Suffolk the number to ring is 01493 453777.

If you find you are not eligible for transport via the above service, there are other options to use

Download the "Non Emergency Transport to Hospital" Leaflet 

or contact our Information and Advice Team and request a copy of the leaflet.

Getting Around By Car

The Information Guide “In the Driving Seat”  contains lots of useful information for older car drivers.  To obtain a copy, click on the link below or contact our Information and Advice Team

Download the "In the driving seat" factsheet 

Driving Asessments

Older drivers in Suffolk can arrange an 'assessment of fitness to drive' through East Anglian DriveAbility.

They can be contacted by telephone on 01842 753029

Visit the East Anglian DriveAbility website

Assessments take place at their centres in Thetford and Colchester.  There is a charge for these assessments.

Blue Badge Scheme 

A national scheme providing parking concessions for people, travelling either as drivers, or drivers of passengers who have severe mobility problems.  To apply, visit their website or email or call 0808 800 4005 option 2 (Monday to Friday, 9am to 5.30pm)

Age UK Suffolk’s Information and Advice Team can offer assistance with completion of Blue Badge forms for older people who do not have friends or family who can help them fill in the forms. 

Motability Scheme

Motability is an independent, non-profit making organisation that runs the Motability Scheme.  

If you receive a mobility allowance,  the scheme maybe able to help you to lease a car, powered wheelchair or scooter.

For more information, contact Motability on 0300 456 4566 or visit their website 

If you are over retirement age and would like to check that you are claiming all the benefits and allowances you are entitled to contact Age UK Suffolk’s Benefits Advice Service.  

Low Speed Scooters and Buggies

A variety of low speed buggies and scooters are available for driving either on pavement or road. 

Get independent advice before making a purchase. The Disabled Living Foundation’s “Living Made Easy” website has clear, practical advice on buggies and scooters and you can also buy equipment from this website.

We suggest you buy from a local equipment supplier.  Age UK Suffolk have a list of these.  For a free copy contact our Information and Advice Team

Bus Transport

Over 60’s and eligible disabled people are entitled to a bus pass which will allow free off-peak travel on local buses anywhere in England.
To apply for the pass for the first time, telephone the Bus Pass Information Line on 0845 600 0659

or visit the Suffolk on Board website

Train Transport

The Senior railcard is available to anyone aged 60 or over. 

To purchase a railcard online visit the National Rail website or you may wish to obtain a leaflet containing an application form from larger local Railway Stations. 

Coach Transport

There is no national concessionary scheme at present but you may want to contact your coach operator to see if they offer any discounts. 

Travel Voucher Scheme

If you have a disability or long term health condition which makes it difficult to walk or use conventional public transport, you can apply for Travel Vouchers from Suffolk County Council. These can be used against the cost of travel on taxis and some community transport schemes.

You can apply for the Travel Vouchers in two ways:

  • request an application form by phoning 0845 600 0659

visit the website to download the application form

Community Transport 

If you find it difficult to get to the shops, a medical appointment, or to visit friends and there's no public transport available locally, a scheme called Connecting Communities may be able to help by taking you to an approriate bus route or train link.

Visit the Suffolk County Council website for more information



For more information contact our Information Helpline:

Tel 01473 351234


Further information

Related topics