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At Age UK Mid Devon, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time, so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Who are we?

As of December 18th 2020, Age UK Mid Devon is permanently closed and no longer operating as an organisation. Prior to that date, we were an independent local charity dedicated to helping everyone make the most of later life. Age UK Mid Devon is a registered charity (no. 1070792) and company limited by guarantee (no. 3566678). The registered address is The Haven Centre, Broad Lane, EX16 5HE. We also work with Age UK.

How do we collect information from you?

We obtain information about you when you use our website, for example when you make a donation or contact us to make an enquiry.

What type of information is collected from you?

The personal information we collect might include your name, address, date of birth, email address, IP address, and information regarding what pages are accessed and when. If you make a donation online, your card information is not held by us. Donations are redirected to and payments are made via that site. 

How is your information used?

Age UK Mid Devon no longer stores or processes your personal data. All current personal data held at the time of closure has been passed to a thirdy party for storage. This trusted third party will not further process your data, and will only access data if required for a legal claim or other legal obligation.

Who has access to your information?

Following the closure of the charity, any current personal data held on the 18th December 2020 has been transferred to a third party, Bluegrass. They will not further process or access your personal data, unless it is to comply with a legal obligation or to process a claim.

Third Party Service Providers:

When you are using our secure online donation pages, your donation is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

We may transfer your personal information to a third party if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your choices

If you submit a form via our website, your data will not be used to contact you for marketing purposes.

|Following the closure of the charity, no personal data will be used for marketing purposes in any form, even with prior consent from the data subject.

How you can access and update your information

Following the closure of the charity, you will no longer be able to contact Age UK Mid Devon to amend your personal data, or to request a copy or deletion of your data.
Data will continue to be held by a trusted third party, who will not access or process personal data except to comply with a legal obligation or to process a claim.
If you wish to make a claim, contact Bluegrass IT Support:
email: ask@bluegrass-group.comtel: 01392 207194 and ask to speak to the Privacy Officer

Security precautions in place to protect the loss, misuse or alteration of your information

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.


We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

Use of 'cookies'

Like many other websites, the Age UK Mid Devon website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better, more personalised service.

It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Website recording

Our web site may also use the SessionCam web site recording service. SessionCam is a product that has been developed by ServiceTick Ltd. SessionCam may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected does not include bank details or any sensitive personal data. Data collected by SessionCam from the ServiceTick website is for Age UK Enteprises’s internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in January 2021.