Volunteers are a vital part of the work of Age UK Newcastle.

Whether you are looking to learn new skills, gain work experience or to use the skills and experience you have to put something back and stay active after retirement - find out more about our volunteering opportunities.

Whatever your talents or interests we are sure to find something that you'd enjoy doing and which would help us to help older people in Newcastle upon Tyne. You could bring to the organisation a wealth of skills and experience in supporting our varied services offered to older people in their local communities. And, as we pay travel expenses, you won’t be out of pocket. 

We are currently looking for volunteers to join us in the following areas:


To visit isolated and lonely older people in their own home and provide friendship and companionship.   

Tasks will include:

  • To visit an older person on a regular basis  in their own home and form an ongoing relationship
  • Establishing and maintaining appropriate boundaries
  • To feedback any issues relating to the customer to the Project Coordinator
  • Provide companionship and conversation with customer
  • Complete a diary sheet on a monthly basis
  • To attend regular supervision meetings both 1:1 and group sessions

Activities Volunteer (Belsay Unit)

The Belsay Unit is a small and very friendly service with 2 members of staff who work with up to a maximum of 8 customers each day at the Centre, who have a level of needs that cannot be met by other day centres in the community. The Centre provides a full day of social activity for men and women on separate days. Activities include for example crafts, games, crosswords, puzzles etc. Volunteers will assist staff in the delivery of activities – they do not need experience in providing activities as they will be supported by staff and the customers in the learning of any new skills that are required.  Activities are mainly provided in the small situation but sometimes volunteers would get the opportunity to work in a one to one situation with a customer which is rewarding for both volunteer and customer (important for customers who find it difficult to engage with others in a group situation) .    

Volunteers are not expected to be involved in any personal care or moving and handling duties as this is always carried out by staff. If they wish to help with lunch and serving of refreshments and lunch, as well as washing a small amount of dishes after lunch this is also appreciated. 


There are a variety of different ways you could help us fundraise, as a fundraising group or event organiser or through distributing and managing collection boxes in the community.

Welfare Benefit Form Filler

To provide assistance to older people and their carers to complete welfare benefit forms.

Tasks will include:

  • Interview the customer to gather information from them to complete the relevant form.
  • Advise the customer of the process once the form has been completed.
  • Record details of the meeting/follow up work on Age UK Newcastle’s database.
  • Follow up the outcome of the completed application form with the customer.
  • Advise the customer on options following the outcome of the application.
  • Liaise with the Advice and Support Manager and other team members, seeking advice and support where required.
  • Participate in team meetings and training sessions
  • Ensure the Advice and Support Manager is informed of any problems.   

IT Supporters

If you are confident with computers and other new technology, then this volunteer opportunity may appeal to you. We are continually supporting older people to access computers and get online as we know if can be very beneficial in many ways. We are looking for patient individuals who can provide support, either in someone's home or in a community setting, to guide and support people.

Vin’s story - See how a volunteer can become a lifeline for an older person:

Lavinnia (Vin) became involved with Age UK Newcastle in 2012 and was identified as suitable for support through our Befriending Service. She had been diagnosed with Macular Degeneration which had led to her being registered blind.

Vin is originally from Yorkshire and had lived an active life with her husband Cecil with just about every weekend spent on twenty mile daily hikes in the Cheviots. Vin and Cecil did not have any children and were at their happiest when in each other’s company.

It was hoped that when Vin retired that they would be able to spend even more time together and broaden their horizons even further. Unfortunately it was around this time when Cecil started to develop the symptoms of Parkinson’s disease.

Aged over sixty and with Cecil’s encouragement Vin learnt to swim which was something that she had wanted to do for many years and then encouraged by her success at learning to swim she took herself off to a local art class which led to her becoming an accomplished artist.

Sadly Cecil died in 2011 and unfortunately as Vin’s sight started to decline she was forced to give up her painting and her beloved embroidery work which had been a great source of relaxation.

Vin became involved with Age UK Newcastle in 2012. She wanted to remain as independent as possible for as long as possible and it was agreed that Vin would benefit from an introduction to one of our Befriending Volunteers resulting in her being matched with Laura.

Vin and Laura’s relationship has developed over this time into one of support and trust through Laura’s weekly visits.

Vin said, “Laura’s visits are a big support to me.  We have chats about all manner of things and Laura also helps me to identify any letters of importance that might need my attention and which could get overlooked”.  

Vin does have some visual aids to help her but as her eyesight worsens it becomes increasingly difficult and frustrating for her. Vin said,“My involvement with Age UK Newcastle is a lifeline and I appreciate their support in helping me to maintain my independent lifestyle as well as bringing me into contact with other Age UK customers when we have our Befriending Service outings”.

Contact us

For more information about any of our opportunities, to attend our next volunteer open day or to request an application pack to join us as a volunteer, please contact us on 0191 232 6488 or email enquiries@ageuknewcastle.org.uk.

If you know which volunteer role you would like to apply for you can download our volunteer application form and return it by email or post:

2nd Floor

MEA House

Ellison Place

Newcastle upon Tyne


Further information