Our services
Information & Advice
It can be daunting knowing where to turn for help.
Our countywide Information and Advice line is managed by friendly and knowledgeable staff who can give you information and benefits advice.
There is a wide range of information for people aged 60+ (and their friends and family carers) at their fingertips.
If Age UK Suffolk can't help we often know of someone who can.
Home Help Service Update
Due to the ongoing Coronavirus pandemic it has become necessary for Age UK Suffolk to make some temporary changes to our Home Help Service, in order to continue to protect all of our clients and Home Help staff.
As from Monday 20th April, we will be temporarily suspending the Home Help Service. At this time we anticipate that our normal service may be able to resume in June, however, we will continue to review the service each week, and will continue to be led by the latest government advice and guidance in order to best preserve the health and safety of our clients and staff.
Find out about the special measures Age UK Suffolk has put in place during the Coronavirus pandemic
Other services we offer:
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Befriending
Our befriending service is open to older people aged 60 or over who feels that they are lonely.
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Day Service - The Chilton Club
The Chilton Club offers a safe, stimulating and fun environment for those with memory problems.
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Home Help & Companionship
Do you worry about keeping your home clean & tidy? Would you like company to help you get out in the community? We can provide a taylor made service.
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Community Development
We are focusing on some key activities and events across the county that will engage and involve individuals and groups in the areas in which they live.
Information guides to download
More information you may find helpful
Family Carers
A family carer is someone who cares for a friend, relative, partner or any person who cannot manage without help because of illness, age, or a disability of any kind.
If you are caring for someone who is over 60 we may be able to offer help with the following services:
Information and Advice Service - We can provide in depth advice and talk over the help you need to continue caring. We can guide you to the range of help and support available locally.
Our advice is available by telephone, or we can email you. We can also check that you and the person you care for are claiming all the money you are entitled to.
Home service - can provide help with domestic tasks and companionship.
More useful information resources
Suffolk Family Carers are a local charity offering information, support and many services to family carers.
Visit the Suffolk Family Carers website
Suffolk County Council's Adult and Community Services may offer assistance to help you to continue caring.
Visit the Suffolk County Council's website
Age UK produces a range of factsheets on subjects of interest to older people and their family carers.
Safeguarding
The experience of abuse is always unhappy and distressing. Whether you personally have been exploited, abused or neglected, or whether it has happened to someone you know, the impact is far-reaching and disturbing.
Abuse can happen anywhere, in people’s own homes, within services such as day care, care homes or hospitals. Sadly, abusers may be family members or neighbours, as well as care, social or health workers and service providers.
Abuse can be verbal, financial, physical, psychological, sexual abuse, or it may be neglect or discrimination. The one thing you should never do is ignore an act of abuse or your suspicion that abuse taking place.
If you have concerns you can contact Age UK Suffolk's Information Helpline between 9am and 1pm Monday to Friday on 01473 351234. Age UK Suffolk is a partner in the Suffolk Safeguarding Adults Service and we will listen to you and explain how you can report your concerns
Suffolk Safeguarding Adults Service
Here in Suffolk, the Safeguarding Adults Service responds to reports of abuse and investigates them sensitively. Details of how to contact them can be found on their website.
Or phone Suffolk County Council’s 'Customer First’ helpline on 0808 800 4005 to report your concerns
Action on Elder Abuse
A national charity offering a helpline and advice for people who are being abused or for those who are concerned that someone they know is being abused.
Transport information
We have put together a summary of key information for older people in Suffolk, including telephone numbers and relevant links to other websites.