Information & Advice
It can be daunting knowing where to turn for help.
Our countywide Information and Advice line is managed by friendly and knowledgeable staff who can give you information and benefits advice.
There is a wide range of information for people aged 60+ (and their friends and family carers) at their fingertips.
If Age UK Suffolk can't help we often know of someone who can
Other services we offer:
Our Service & Product Guide is also online
More information you may find helpful
Local links scheme
A Local Link is a volunteer who provides a vital contact point for information for older people in their local community.
This can be by receiving news and leaflets from Age UK Suffolk, and disseminating these to older people in your community or at venues where older people meet.
Your Local Link will be able to put you in contact with Age UK Suffolk if you need information or advice and is always willing to help to signpost you to the right people to talk to in the organisation.
To find out more information, please contact our Head Office Tel 01473 298684
A family carer is someone who cares for a friend, relative, partner or any person who cannot manage without help because of illness, age, or a disability of any kind.
If you are caring for someone who is over 60 we may be able to offer help with the following services:
Information and Advice Service - We can provide in depth advice and talk over the help you need to continue caring. We can guide you to the range of help and support available locally.
Our advice is available by telephone, through an appointment at a local advice 'surgery' or we can email you. We can also check that you and the person you care for are claiming all the money you are entitled to.
Home service - can provide help with domestic tasks.
More useful information resources
Suffolk Family Carers are a local charity offering information, support and many services to family carers.
Suffolk County Council's Adult and Community Services may offer assistance to help you to continue caring.
Age UK produces a range of factsheets on subjects of interest to older people and their family carers.
The experience of abuse is always unhappy and distressing. Whether you personally have been exploited, abused or neglected, or whether it has happened to someone you know, the impact is far-reaching and disturbing.
Abuse can happen anywhere, in people’s own homes, within services such as day care, care homes or hospitals. Sadly, abusers may be family members or neighbours, as well as care, social or health workers and service providers.
Abuse can be verbal, financial, physical, psychological, sexual abuse, or it may be neglect or discrimination. The one thing you should never do is ignore an act of abuse or your suspicion that abuse taking place.
Please use the contacts below and report your concerns.
Age UK Suffolk's Information Helpline
Contact us between 9am and 1pm Monday to Friday on 01473 351234 and talk through your concerns.
Age UK Suffolk is a partner in the Suffolk Safeguarding Adults Service and we will listen to you and explain how you can report your concerns
Action on Elder Abuse
A national charity offering a helpline and advice for people who are being abused or for those who are concerned that someone they know is being abused.
Suffolk Safeguarding Adults Service
Here in Suffolk, the Safeguarding Adults Service responds to reports of abuse and investigates them sensitively. Details of how to contact them can be found on their website.
Or phone Suffolk County Council’s 'Customer First’ helpline on 0808 800 4005 to report your concerns
Welcome Home Service
The Welcome Home Service is a free service that supports vulnerable people leaving West Suffolk Hospital. To contact the British Red Cross Support at Home Service telephone 01284 712942.