Age UK uses cookies to ensure that we give you the best experience. By continuing to use this site, you are agreeing to our policy. Read more about how we use cookies and how you can control them. Read our Cookie Policy
Skip to content

Information & Advice

Information & Advice 

It can be daunting knowing where to turn for help.

Our countywide Information and Advice line is managed by friendly and knowledgeable staff who can give you information and benefits advice.

There is a wide range of information for people aged 60+ (and their friends and family carers) at their fingertips.

If Age UK Suffolk can't help we often know of someone who can.

Information and Advice 

Home Help Service Update

Due to the ongoing Coronavirus pandemic it has become necessary for Age UK Suffolk to make some temporary changes to our Home Help Service, in order to continue to protect all of our clients and Home Help staff.

As from Monday 20th April, we will be temporarily suspending the Home Help Service. At this time we anticipate that our normal service may be able to resume in June, however, we will continue to review the service each week, and will continue to be led by the latest government advice and guidance in order to best preserve the health and safety of our clients and staff. 

Find out about the special measures Age UK Suffolk has put in place during the Coronavirus pandemic

Other services we offer:

 More information you may find helpful

Family Carers

A family carer is someone who cares for a friend, relative, partner or any person who cannot manage without help because of illness, age, or a disability of any kind.

If you are caring for someone who is over 60 we may be able to offer help with the following services:

Information and Advice Service  - We can provide in depth advice and talk over the help you need to continue caring. We can guide you to the range of help and support available locally.

Our advice is available by telephone, or we can email you. We can also check that you and the person you care for are claiming all the money you are entitled to.

Home service - can provide help with domestic tasks and companionship.

More useful information resources

Suffolk Family Carers are a local charity offering information, support and many services to family carers.

Visit the Suffolk Family Carers website

 Suffolk County Council's Adult and Community Services may offer assistance to help you to continue caring.

Visit the Suffolk County Council's website

Age UK produces a range of factsheets on subjects of interest to older people and their family carers.

View the factsheets


The experience of abuse is always unhappy and distressing. Whether you personally have been exploited, abused or neglected, or whether it has happened to someone you know, the impact is far-reaching and disturbing.

Abuse can happen anywhere, in people’s own homes, within services such as day care, care homes or hospitals. Sadly, abusers may be family members or neighbours, as well as care, social or health workers and service providers.

Abuse can be verbal, financial, physical, psychological, sexual abuse, or it may be neglect or discrimination. The one thing you should never do is ignore an act of abuse or your suspicion that abuse taking place.

If you have concerns you can contact Age UK Suffolk's Information Helpline between 9am and 1pm Monday to Friday on 01473 351234. Age UK Suffolk is a partner in the Suffolk Safeguarding Adults Service and we will listen to you and explain how you can report your concerns

Suffolk Safeguarding Adults Service
Here in Suffolk, the Safeguarding Adults Service responds to reports of abuse and investigates them sensitively. Details of how to contact them can be found on their website.

Visit the website

Or phone Suffolk County Council’s 'Customer First’ helpline on 0808 800 4005 to report your concerns

Action on Elder Abuse 
A national charity offering a helpline and advice for people who are being abused or for those who are concerned that someone they know is being abused.

Visit the website

Transport information

We have put together a summary of key information for older people in Suffolk, including telephone numbers and relevant links to other websites.

Transport information

Links to other organisations and charities

We have compiled a list of websites relating to older people's issues.

Useful links 


If you like social media

Call Age UK Suffolk

01473 359911 01473 359911

View all contacts