"Living where I do in a small hamlet with no shops, I now feel able to have a taxi if I want to. I have no transport, have just lost my husband and son, 10 days apart, and I feel that I can join things and be more independent"
Information and Advice client
Call us today on 01473 351234
The Age UK Suffolk Information and Advice Service is a free, impartial and confidential service for older people and their family carers, wherever you live in Suffolk.
Benefits advice is available to those over state retirement age.
Lines are open Monday to Friday 9.00 am to 1.00pm. An answerphone is also available.
From 1pm weekdays and at weekends calls are transferred to the Age UK national advice and information line
How we can help you
Our Information and Advice Service makes asking for help easy. Our small team of professional advisors are only a phone call away and are fully trained to offer help and advice on a huge range of issues that affect older people.
- Our team can offer assistance and advice on many aspects of welfare rights, including benefits. We can support you to claim benefits and undertake benefits checks to ensure you are claiming what you are entitled to.
- We can also signpost you to Total Voice Suffolk for advocacy issues. Visit the Total Voice Suffolk website
How to access our service
To speak to an advisor call 01473 351234 between 9.00am -1.00pm Monday - Friday. Calls are charged at local rates.
Email us: firstname.lastname@example.org
We offer a drop in Helpdesk in Ipswich where people can get a broad range of information and be signposted to other sources of support.
Visit us: Ipswich Shop and Information Centre, 41a Upper Brook Street., Ipswich, IP1 1DU
Free basic legal advice
We can offer 15 minutes of free, basic legal advice from local solicitors. We have a list of local Solicitors & Estate planners who have agreed to give their time to Age UK Suffolk.
More useful resources
Age UK has a large range of free information guides and factsheets.
Suffolk County Council’s Info Link is an on line source of information on local services, clubs and activities in Suffolk .
You can also visit the Suffolk County Council website for information about:
To keep up to date with news from Suffolk Trading Standards about scams and rogue trader activities in Suffolk, please visit their sites.
Tax help for older people
TaxHelp for Older People (T.O.P) are an independent free tax advice service for older people on low incomes who cannot afford to pay for professional advice.
They can offer initial advice over the telephone, following which an appointment may be made to see you in one Age UK Suffolk's private interview rooms. Home visits can be arranged if required.
Phone: 0845 601 3321 or 01308 488066