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"Living where I do in a small hamlet with no shops, I now feel able to have a taxi if I want to. I have no transport, have just lost my husband and son, 10 days apart, and I feel that I can join things and be more independent"

Information and Advice client 

Call us today on 01473 351234

Information and Advice ServiceThe Age UK Suffolk Information and Advice Service is a free, impartial and confidential service for older people and their family carers, wherever you live in Suffolk.

Benefits advice is available to those over state retirement age.

Lines are open Monday to Friday 9.00 am to 1.00pm. An answerphone is also available.

From 1pm weekdays and at weekends calls are transferred to the Age UK national advice and information line


How we can help you

Our Information and Advice Service makes asking for help easy. Our small team of professional advisors are only a phone call away and are fully trained to offer help and advice on a huge range of issues that affect older people.

  • Our team can offer assistance and advice on many aspects of welfare rights, including benefits. We can support you to claim benefits and undertake benefits checks to ensure you are claiming what you are entitled to. 
  • We can also signpost you to Total Voice Suffolk for advocacy issues. Visit the Total Voice Suffolk website


Benefits Calculator

Age UK have produced a 'benefits calculator' which will estimate what benefits you could be entitled to.

The calculator is free to use and the details you provide are anonymous. Find out more



Blue Badge Applications

We can offer appointments at our Claydon Head Office every Tuesday morning to help you with Blue Badge applications. Please note there is a £10 charge for this service.

Please call our Advice Line on 01473 351234 for more information 


How to access our service

To speak to an advisor call 01473 351234 between 9.00am -1.00pm Monday - Friday. Calls are charged at local rates.

Email us:

Advice Quality StandardWe hold the Advice Quality Standard, which provides you with assurance that we have met certain criteria that demonstrate a commitment to quality. 

Free basic legal advice

We have a list of local Solicitors who have agreed to give their time to Age UK Suffolk.

More useful resources

Age UK has a large range of free information guides and factsheets.

visit the Age UK website

Suffolk County Council’s Info Link is an on line source of information on local services, clubs and activities in Suffolk .

Visit the Info Link website

You can also visit the Suffolk County Council website for information about:

Trading standards and customer rights advice for consumers 

How to check that a tradesman in Suffolk is using the Suffolk Trader Scheme, that includes Checkatrade.

To keep up to date with news from Suffolk Trading Standards about scams and rogue trader activities in Suffolk, please visit their sites.

Suffolk Trading Standards Facebook

Suffolk Trading Standards Twitter

Suffolk Trading Standards Blog


Tax help for older people

TaxHelp for Older People (T.O.P) are an independent free tax advice service for older people on low incomes who cannot afford to pay for professional advice.
They can offer initial advice over the telephone, following which an appointment may be made to see you in one Age UK Suffolk's private interview rooms. Home visits can be arranged if required.
Contact T.O.P
Phone: 0845 601 3321 or 01308 488066

Related pages

Home Help and Companionship


Volunteers assist our Information and Advice team. If you have previous experience of customer service and are interested in joining our volunteer team, please visit our volunteering pages.