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"First rate service. My sincere thanks to your advisor. The money you helped me claim will be invaluable, no words can describe how pleased I am"

Information and Advice client 

Our Information and Advice services are free and available to anyone over the age of 60, and their family carers, wherever you live in Suffolk.

The service also offers benefits advice to anyone of Information and Advice Service
minimum state pension age.

Contact our Information and Advice Service

Call us : Telephone 01473 351234

Our Countywide Information and Advice Line is open 9am to 1.00pm, Monday to Friday.  An answerphone is also available.

If you need time to outline your situation or concerns and prefer to talk to us face to face an appointment can be made at a local Age UK Suffolk advice surgery, or we may be able to home visit you.

Weekly advice surgeries - Please contact us to book an appointment.

Wednesdays will be held at our Ipswich Shop & Information Centre, 41a Upper Brook Street.

Tuesdays will be held at our Lowestoft Shop, 112 London Road North.  


Email us:

Visit us:  Ipswich Shop and Information Centre, 41a Upper Brook Street., Ipswich, IP1 1DU

You can make an appointment to see one of our advisors at this centre too.


We have a huge variety of information available to help you including:

• Information about the range of services provided by Suffolk Age UK.

• Domestic Information – details of sources of domestic help such as cleaning, shopping, personal care, mobile hairdressers, odd jobs and more.

• Details of social opportunities, clubs and day centres locally.

• Lists of equipment suppliers, home visiting opticians and chiropodists

• Access to 15 minutes of free,  basic legal advice from local solicitors .

See our list of participating Solicitors & Estate planners who have agreed to give their time to Suffolk Age UK  

Volunteers assist at our information centres. If you have previous experience of customer service and are interested in joining our volunteer team, please visit our volunteering pages.

More useful resources

Age UK has a large range of free information guides and factsheets.

visit the Age UK website

Suffolk County Council’s Info Link is an on line source of information on local services, clubs and activities in Suffolk .

Visit the Info Link website

You can also visit the Suffolk County Council website for information about:

Trading standards and customer rights advice for consumers 

How to check that a tradesman in Suffolk is using the Suffolk Trader Scheme, that includes Checkatrade.

To keep up to date with news from Suffolk Trading Standards about scams and rogue trader activities in Suffolk, please visit their sites.

Suffolk Trading Standards Facebook

Suffolk Trading Standards Twitter

Suffolk Trading Standards Blog


Tax help for older people

TaxHelp for Older People (T.O.P) are an independent free tax advice service for older people on low incomes who cannot afford to pay for professional advice.
They can offer initial advice over the telephone, following which an appointment may be made to see you in one Age UK Suffolk's private interview rooms. Home visits can be arranged if required.
Contact T.O.P
Phone: 0845 601 3321 or 01308 488066

Benefits Advice Service

Practical assistance to secure your full entitlement to benefits