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"First rate service. My sincere thanks to your advisor. The money you helped me claim will be invaluable, no words can describe how pleased I am"

Information and Advice client 

Call us today on 01473 351234

Information and Advice ServiceThe Age UK Suffolk Information and Advice Service is a free, impartial and confidential advice service for anyone aged 60 or over, and their family carers, wherever you live in Suffolk.

Lines are open Monday to Friday 9.00 am to 1.00pm. An answerphone is also available.

How we can help you

Our Information and Advice Service makes asking for help easy. Our team of professional advisors are only a phone call away and are fully trained to offer help and advice on a huge range of issues that affect older people.

Our advisors can help you confidently navigate some of the most difficult questions and situations that arise in later life and are experts in giving you the support you need. Some of the most common concerns we’re asked for help with include;

  • Benefits - Our team can offer assistance and advice on many aspects of welfare benefits including support to help you claim benefits, benefit checks to ensure you are claiming what you are entitled to and information about how to appeal against decisions regarding benefits.
  • Local services - We have extensive knowledge of local services like clubs and groups, community transport, leisure activities and sources of domestic help.


How to access our service

To speak to an advisor call 01473 351234 between 9.00am -1.00pm Monday - Friday. Calls are charged at local rates.

If you need time to outline your situation or concerns and prefer to talk to us face to face, an appointment can be made at a local advise surgery.

Please contact us to book an appointment. Tel 01473 351234

Wednesdays will be held at our Ipswich Shop & Information Centre, 41a Upper Brook Street.

Tuesdays will be held at: 

Job Centre Plus
Rishton House
Clapham Road
Town Centre
Lowestoft NR32 1RW

Dates available: 8th, 22nd January 2019, 5th, 19th February 2019, 5th, 19th and 26th March 2019

Email us:

Visit us:  Ipswich Shop and Information Centre, 41a Upper Brook Street., Ipswich, IP1 1DU

You can make an appointment to see one of our advisors at this centre too.

  • Free basic legal advice

    We can offer 15 minutes of free, basic legal advice from local Solicitors.

    We have a list of local Solicitors and Estate Planners who have agreed to give their time to Age UK Suffolk.

  • Advocacy

    Total Voice Suffolk Service is a countywide organisation which supports the most vulnerable people within Suffolk.

More useful resources

Age UK has a large range of free information guides and factsheets.

visit the Age UK website

Suffolk County Council’s Info Link is an on line source of information on local services, clubs and activities in Suffolk .

Visit the Info Link website

You can also visit the Suffolk County Council website for information about:

Trading standards and customer rights advice for consumers 

How to check that a tradesman in Suffolk is using the Suffolk Trader Scheme, that includes Checkatrade.

To keep up to date with news from Suffolk Trading Standards about scams and rogue trader activities in Suffolk, please visit their sites.

Suffolk Trading Standards Facebook

Suffolk Trading Standards Twitter

Suffolk Trading Standards Blog


Tax help for older people

TaxHelp for Older People (T.O.P) are an independent free tax advice service for older people on low incomes who cannot afford to pay for professional advice.
They can offer initial advice over the telephone, following which an appointment may be made to see you in one Age UK Suffolk's private interview rooms. Home visits can be arranged if required.
Contact T.O.P
Phone: 0845 601 3321 or 01308 488066

Related pages

Home Help and Companionship


Volunteers assist at our information centres. If you have previous experience of customer service and are interested in joining our volunteer team, please visit our volunteering pages.