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Here is some useful information to help you get out and about in Suffolk.

Transport to Hospital

Non-emergency transport to hospital is requested by telephoning the service on 0300 999 6666. 

Download a leaflet from the service provider here

If you find you are not eligible for transport via the above service, there are other options, contact Age UK Suffolk's Information and Advice line to talk through your situation on 01473 351234 or email

Getting Around By Car

The Information Guide “In the Driving Seat”  contains lots of useful information for older car drivers.  To obtain a copy, click on the link below or contact our Information and Advice Team

Download the "In the driving seat" factsheet 

Driving Asessments

Older drivers in Suffolk can arrange an 'assessment of fitness to drive' through East Anglian DriveAbility.

They can be contacted by telephone on 01842 753029

Visit the East Anglian DriveAbility website

Assessments take place at their centres in Thetford and Colchester.  There is a charge for these assessments.

Blue Badge Scheme

A national scheme providing parking concessions for people, travelling either as drivers, or drivers of passengers who have severe mobility problems.  To apply, visit their website or email or call 0808 800 4005 option 2 (Monday to Friday, 9am to 5.30pm)

Our Information & Advice team can help with completion of Blue Badge forms with advice over the telephone by calling 04173 351234.

Motability Scheme

Motability is an independent, non-profit making organisation that runs the Motability Scheme.  

If you receive a mobility allowance,  the scheme maybe able to help you to lease a car, powered wheelchair or scooter.

For more information, contact Motability on 0300 456 4566 or visit their website 

If you are over retirement age and would like to check that you are claiming all the benefits and allowances you are entitled to contact Age UK Suffolk’s Information and Advice service 

Low Speed Scooters and Buggies

A variety of low speed buggies and scooters are available for driving either on pavement or road. 

Get independent advice before making a purchase. The Disabled Living Foundation’s “Living Made Easy” website has clear, practical advice on buggies and scooters and you can also buy equipment from this website.

We suggest you buy from a local equipment supplier.  Age UK Suffolk have a list of these.  For a free copy contact our Information and Advice Team

Bus Transport

People over state pension age, and eligible disabled people are entitled to a bus pass which will allow free off-peak travel on local buses anywhere in England. This can effect the use of travel vouchers, so if you are unsure of what you are entitled to, please give us a call on 01473 351234.

To apply for a pass for the first time, telephone the Bus Pass Information Line on 0345 600 0659.

Train Transport

The Senior railcard is available to anyone aged 60 or over. 

To purchase a railcard online visit the National Rail website or you may wish to obtain a leaflet containing an application form from larger local Railway Stations. 

Coach Transport

There is no national concessionary scheme at present but you may want to contact your coach operator to see if they offer any discounts. 

Travel Voucher Scheme

If you have a disability or long term health condition which makes it difficult to walk or use conventional public transport, you can apply for Travel Vouchers from Suffolk County Council. These can be used against the cost of travel on taxis and some community transport schemes.

You can apply for the Travel Vouchers in two ways:

  • request an application form by phoning 0345 600 0659

visit the website to download the application form


Community Transport

If you find it difficult to get to the shops, a medical appointment, or to visit friends and there's no public transport available locally, a scheme called Connecting Communities may be able to help by taking you to an approriate bus route or train link.

Visit the Suffolk County Council website for more information

For more information contact our Information Helpline

Are you a driver aged 60+?

Would you like to take part in a research study and give your views about driving?

Suffolk County Council is looking for drivers aged 60 and above who would be willing to have a data recorder fitted in their car for around 6 months, and complete some questionnaires about driving.

As a thank you for taking part, free driving assessments will be offered.

For further information please email: