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Cookies are tiny software files that are stored on a computer or mobile device when an individual visits a website. Cookies allow websites to recognise that a user on an individual computer has previously visited the site. The cookies save some information about that user for when they access the site again in the future. You can find out what cookies the Age UK Suffolk website use in the table below.

For more information about the different types of cookie, visit the About Cookies website.

Cookie Purpose
UserSetting This functional cookie remembers the individual's colour and location preferences so that next time they use the site these are displayed rather than the sites default settings.
ASP.Net_SessionId When you access this website a cookie is generated with a unique session ID. This cookie will expire when the browser is closed.
vidi This cookie enables Age UK's Intellitracker software that helps us analyse information such as visitor numbers and browser usage so we can continue to improve your experience of our website.
BCSI-CS-5B059C53EB35D97E The information in this cookie is used to track the activities of individuals who have visited this site via third-party websites.
__utma / __utmb / __utmc / __utmz Age UK uses a tool called Google Analytics to give us statistical data on the performance of our website. These cookies are placed by Google Analytics.

Privacy Policy

Who we are

Age UK Suffolk is committed to protecting and respecting your privacy and security. Whenever you provide us with your personal information via our website “Site(s)”, we will treat that information in accordance with this policy, our terms and conditions and current UK Data Protection legislation.

By using the Site and any services we offer via our Site, you are agreeing to be bound by this policy.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. This policy may change from time to time, so please check this page periodically.

Age UK Suffolk is a registered charity (number 1085900 and company limited by guarantee (number 4150543). The registered address is 14 Hillview Business Park, Old Ipswich Road, Claydon, Ipswich, IP6 0AJ.

If you have any questions around this privacy policy, you should contact the Head of Management Services on 01473 359911.


How do we collect information from you?

Information you give to us: This could be when you donate, access a service or attend an event. 

Information we get from your use of the website: When you visit the Site, we collect various personal information which may include your name, address, contact details, IP address, and information regarding which pages are accessed and when.


What type of information is collected from you?

The personal information we collect might include your name, address, contact details, IP address, and information regarding what pages are accessed and when. If you make a donation online or purchase a product from us, your card information is collected by our partner organisation Virgin Money Giving or Charity Choice, but is not held by us. 


How is your information used?

We may use your information to:

  • Process orders submitted by you;
  • to carry out our obligations arising from any contracts entered into by you and us;
  • verify your identity;
  • seek your views or comments on the services we provide;
  • notify you of changes to our services;
  • improve our services or marketing purposes;
  • send you communications which you have requested and that may be of interest to you.

These may include information about campaigns, appeals, other fundraising activities, promotions of our associated companies goods and services.


Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

It may be necessary to pass your information to a 3rd party in order to process a service (e.g. when you make a donation), but we will only share the personal information necessary to deliver the service.


How long is your information kept for?

We keep your information for no longer than is necessary for the purposes it was collected for. The length of time we retain your personal information for is determined by operational and legal considerations. For example, we are legally required to hold some types of information to fulfil our statutory and regulatory obligations (e.g. health/safety and tax/accounting purposes). We review our retention periods on a regular basis.


Lawful Processing  

The General Data Protection Regulation (GDPR) requires us to rely on one or more lawful grounds to process your personal information. The following are the grounds we use:

Consent: we can show that an individual has performed a clear affirmative action (such as saying “yes” to a question or ticking an opt-in box) to allow us to process their personal data for a specific purpose.

Contract: the processing is necessary for a contract we have with the individual, or because they have asked us to take specific steps before entering into a contract.

Legitimate interests: The processing is necessary for our legitimate interests or the legitimate interests of a third party unless the interests or rights and freedoms of the individual override those interests


Fundraising and Marketing

We may use your contact details to provide you with information about the vital work we do for older people, our fundraising appeals and opportunities to support us, as well as the products and services you can buy, if we think it may be of interest to you. We will only send you marketing and fundraising communications by email, text and telephone if you have explicitly provided your prior consent. You may opt out of our marketing communications at any time.


Your choices

You have the right to opt out of receiving communications from us at any time by contacting 01473 359911

You can also change the way we contact you at any time by calling 01473 359911 or emailing

In order to opt you out of receiving communications, it is necessary to retain some of your details to ensure we don’t contact you again in future. Your details will only be used for this purpose.


Your rights

The GDPR provides the following rights for individuals, which our organisation provides to you:

  1. The right to be informed
  2. The right of access

You have the right to request to see what information we hold about you, free of charge and within 30 days. If you would like to do this, please contact the Head of Management Services on 01473 359911.

  1. The right to rectification
  2. The right to erasure
  3. The right to restrict processing
  4. The right to data portability
  5. The right to object

The Age UK Suffolk General Data Protection Regulation Policy and Procedure applies to all Age UK Suffolk Employees, Volunteers and Trustees of AUKS and any other person contracted to work on behalf of the organisation.


Keeping your information safe

When you give us personal information, we take steps to ensure that it’s treated securely.  We use secure web based systems that are GDPR compliant to store client data. The measures we use include data encryption, virus/malware protection, hardware/software firewalls and site to site VPN’s to reduce the risk of hacking or data theft. All of our laptops, PC’s and server based user accounts are protected with strong passwords which meet industry standards.


Use of 'cookies'

When you visit the Site, we collect various personal information which may include your name, address, contact details, IP address, and information regarding which pages are accessed and when.  It is possible to switch off cookies by setting your browser preferences.


16 or Under

If you are aged 16 or under, please get your parent / guardian's permission beforehand whenever you provide us with personal information.



If you want to make a complaint, you can do so by contacting the Head of Management Services on 01473 359911 or by email at


Review of this Policy

This policy was last reviewed May 2018. This is kept under regular review and updated where necessary.