use em dash (–) not en dash (-)
8 August 2018 – no commas, no th
eg Wednesday 8 August 2018
exceptions can be made where space is limited, eg Lines are open 9am – 5pm, Mon – Fri
speak plainly – use death, dying, died, someone who has died, when someone dies
not passed away, passed on
but be sensitive – don't say when you die
the umbrella term for symptoms and conditions including Alzheimer's, vascular dementia
not dementia friendly
for information on appropriate language when discussing disability, refer to page 27 of the Disability Handbook by the National Union of Journalists
more easily understood than GP
if you need to include a download, let your users know what kind of document they'll be downloading. For example, we show something is a PDF using the PDF symbol.
Don't worry about including the size of the PDF as this looks messy and the information isn't helpful to users. This is something we used to do but will start phasing out.
For more information about PDFs, read the entry on the 'P' page.